Technical Support Specialist

🕒 June 3

🇨🇴 Colombia – Remote

💵 $3.5M - $3.7M / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Provide live technical support to customers via phone, chat, and email • Troubleshoot customer issues and identify solutions • Walk customers through the steps needed to correct issues • Work directly with customers in a customer-facing role • Support users of Porch Group's SaaS solutions, including property inspection software, across North America, Australia, New Zealand, the United Kingdom, and other markets

🎯 Requirements

• 2+ years of experience in a technical support role • Excellent written and spoken English communication • Excellent conflict management and de-escalation skills • Ability to maintain an upbeat, caring, and empathetic attitude towards customers • General understanding of the troubleshooting process and ability to outline your approach • Experience troubleshooting desktop applications • Windows and Mac troubleshooting experience • Ability to type 50+ words per minute • Basic understanding of Microsoft Office and G Suite programs, including Excel, Word, Sheets, and Docs • Self-starter able to work and learn independently • Comfortable learning 1-on-1 or through self-guided videos and documentation • Ability to switch effectively between different types of work • Quiet space to work • Internet connection of at least 30 Mbps download / 10 Mbps upload