PORCH 💚
1 - 10 employees
Founded 2022
🤝 B2B
👥 B2C
Insurance • B2B • B2C
PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.
Technical Support Specialist
Job not on LinkedIn
🔥 8 minutes ago
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PORCH 💚
1 - 10 employees
Founded 2022
🤝 B2B
👥 B2C
Insurance • B2B • B2C
PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.
📋 Description
• Provide live support via phone, chat, and email • Troubleshoot issues customers are having • Work with customers to find a solution • Walk customers through steps needed to correct issues
🎯 Requirements
• 2+ years of experience in a technical support role • Excellent written and spoken English communication • Excellent conflict management and de-escalation skills • Ability to maintain an upbeat, caring, and empathetic attitude towards customers • General understanding of the troubleshooting process and the ability to outline your approach • Experience troubleshooting desktop applications • Windows and Mac troubleshooting experience • The ability to type 50+ Words per Minute • Basic understanding of Microsoft Office and G Suite Programs (Excel, Word, Sheets, Docs) • Self-Starter, able to work and learn independently • Comfortable learning 1-on-1 or through self-guided videos and documentation • Ability to switch effectively between different types of work
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