ServiceNow Developer – AI and Hyperautomation

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Positivo S+

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.

📋 Description

• Develop, integrate, and implement solutions on the ServiceNow platform, focusing on hyperautomation and Artificial Intelligence • Create complex workflows and integrate enterprise ecosystems using Script Includes, Business Rules, Client Scripts, UI Actions, and Flow Designer • Implement and monitor Generative AI capabilities (Now Assist) across the ITSM, CSM, HRSD, and Creator modules, applying Prompt Engineering • Create, train, and fine-tune Machine Learning models (Predictive Intelligence) for automated ticket routing and incident prevention • Develop conversational flows in Virtual Agent, integrating NLU and LLMs for intelligent self-service • Implement and optimize AI Search for self-service portals (Service Portal / Now Experience) • Connect ServiceNow to external LLM services (Azure OpenAI, OpenAI, Vertex AI, Anthropic) via IntegrationHub and REST/SOAP APIs • Ensure data and AI governance aligned with CSDM/CMDB architecture

🎯 Requirements

• Solid experience with core development on the ServiceNow platform (Script Includes, Business Rules, Client Scripts, UI Actions, and Flow Designer) • Hands-on experience with native AI capabilities in the ecosystem (Now Assist, Virtual Agent, NLU, or Predictive Intelligence) • Strong command of integrations through IntegrationHub and REST/SOAP APIs • Bachelor’s degree or higher • 3–5 years of professional experience • ServiceNow partnership experience (e.g., Altar, OPA) is a plus • Experience with Now Assist for Creator and AI Search is a plus

🏖️ Benefits

• Medical and dental plans • Life insurance • Meal and food allowances • Transportation allowance • Discount Club • Access to Wellhub (gyms) and Mente Tranquila • Discounts on Positivo products • University partnership