Customer Success Manager

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🕒 March 31

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Premagic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

💰 Pre Seed Round on 2021-11

B2B • eCommerce • Events

Premagic is an AI-based event tech platform that focuses on enhancing organic event marketing by transforming attendees into passionate marketers. With a range of solutions including smart face recognition for photo distribution, personalized marketing posters, and streamlined registration processes, Premagic elevates the event experience for both organizers and participants. The platform integrates seamlessly with existing event software and aims to boost engagement, visibility, and attendee satisfaction from pre-event through to post-event.

📋 Description

• Build and maintain strong, long-term relationships with assigned clients. • Act as the main point of contact for customers, ensuring smooth onboarding and ongoing support. • Understand client objectives and ensure successful use of our platform to achieve desired outcomes. • Monitor customer engagement and proactively identify opportunities for upselling and cross-selling. • Collaborate closely with internal teams (Sales, Product, and Operations) to ensure seamless service delivery. • Manage client renewals, track success metrics, and reduce churn through consistent engagement. • Handle escalations effectively while maintaining a positive customer experience. • Collect and share customer feedback to help shape future product enhancements.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field. • 3–5 years of experience in a Customer Success, Account Management, or Client Servicing role. • Experience in the event industry or event technology platforms is highly preferred. • Excellent communication, presentation, and problem-solving skills. • Strong organizational skills with the ability to manage multiple accounts simultaneously. • A customer-first mindset with a passion for building lasting relationships.

🏖️ Benefits

• A dynamic, fast-paced, and collaborative work environment. • Opportunity to work with global clients in the event industry. • Flexible remote work culture. • Growth opportunities and performance-based rewards.