Customer Success Executive – Weekend, US Hours

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Prenetics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

📣 Marketing

Healthcare • Food & Beverage • Marketing

Prenetics is a Nasdaq-listed health sciences company that develops and delivers consumer-focused diagnostic and genetic testing services and related health technologies to bring healthcare closer to people globally. The company emphasizes innovation, data-driven solutions, and scalable digital and laboratory infrastructure to support population health, consumer testing, and workplace and travel testing programs. Prenetics also positions itself as a growth-oriented employer with global teams across technology, marketing, and clinical operations.

📋 Description

• Convert pre-sales inquiries into customers through clear explanations, personalized suggestions, and product recommendations • Follow up on pre-sales inquiries and build rapport with leads • Support existing customers through chat and email by understanding issues and providing solutions according to company guidelines • Maintain up-to-date product knowledge • Share customer feedback and identify core issues across internal teams to support product improvement • Escalate relevant issues to management or cross-team stakeholders • Use Gorgias, Google Sheets, Slack, internal systems, and collaboration tools to support customers • Assist with general administrative activities and ad-hoc duties assigned by the direct manager

🎯 Requirements

• Work 5 days per week including Saturday, Sunday, and Monday, or as assigned by the manager • Demonstrated experience in a pre-sales or sales support role, preferably in eCommerce or direct-to-consumer environments • Sales-driven mindset focused on results and conversion goals • Problem-solving and conflict-resolution skills • Ability to absorb and convey constantly changing product information • Strong verbal and written communication skills • Fluency in English required • Cantonese and Mandarin are a bonus • High emotional intelligence and ability to maintain professionalism during difficult customer interactions • Proactivity, strong sense of responsibility, and willingness to work beyond defined scope in a startup environment • Preferably prior experience with Amazon, TikTok, or messaging tools for sales and customer support • Experience in eCommerce, health, wellness, or technology industries is highly desirable • Active, fluent daily AI tool usage is mandatory • Shortlisted candidates must complete a role-specific assignment that must outperform a Claude-generated baseline

🏖️ Benefits

• Opportunity to grow with Prenetics • Creative problem solving and collaborative work environment • Career development and evolution with the company