Customer Care Specialist

🕒 March 18

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Preply

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

📚 Education

🏪 Marketplace

👥 B2C

Education • Marketplace • B2C

Preply is an online education marketplace that connects learners with professional tutors for live, personalized 1-on-1 lessons across languages and other subjects. The platform offers thousands of vetted tutors, user reviews, mobile apps, and tools for scheduling and secure payments, plus plans for individuals and corporate language training. Preply focuses on tailored learning paths, flexible scheduling, and progress tracking to help students improve conversational and exam skills.

📋 Description

• Answer customers’ questions and resolving any issues • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction and track user's feedback • Work closely with the product teams to resolve issues

🎯 Requirements

• Previous experience providing support through live chats • Fluency in English • Strong technical and analytical skills • Outstanding written and verbal skills • Ability to understand customer's needs • Empathetic mindset with excellent listening skills • Computer with i5 or i7 processor, 16GB RAM, 256GB SSD • Internet connection of at least 30mbs • Ability to work in teams

🏖️ Benefits

• Flexibility in working hours • Support for professional development • Work in a dynamic environment with clear goals • No calls, only written communication • Opportunities to work with an international team