Billing Specialist

🔥 5 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

👻 Ghost score 14%

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Prime System Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

📋 Description

• Review customer contracts, MSAs, SOWs, amendments, and renewals. • Set up and maintain agreements, service additions, billing cycles, and renewal settings in ConnectWise Manage. • Check that agreement configuration, engineer time, services delivered, and invoices align with contract terms. • Support onboarding teams in confirming that project work is within the signed scope. • Track renewals, expirations, pricing changes, cancellations, and mid-term service changes. • Audit agreements and investigate billing discrepancies, missed charges, or services no longer being delivered. • Reconcile agreement additions against vendor subscriptions, such as Pax8 or Microsoft CSP, where applicable. • Support Finance with month-end reviews, audit requests, billing disputes, and related NetSuite records. • Maintain agreement documentation, reporting, and setup standards. • Collaborate with Sales, Project Management, Service Delivery, and Finance to support customer onboarding, agreement changes and renewals, and billing questions. • Identify scope changes requiring a signed change order before work proceeds.

🎯 Requirements

• At least three years of experience in contract administration, billing operations, or finance operations—ideally in an MSP or technology services environment. • Hands-on experience with ConnectWise Manage agreements, additions, billing cycles, and invoicing. • Ability to interpret contracts and translate their terms into accurate system configuration. • Knowledge of MSP billing models, including recurring, fixed-fee, project, and time-and-materials billing. • Strong Excel skills and excellent attention to detail. • Clear communication skills and confidence to raise questions when work or services fall outside the signed contract. • NetSuite experience (nice to have). • Experience with Pax8, Microsoft CSP, or other vendor billing reconciliation (nice to have). • Familiarity with ConnectWise reporting, ticketing, and time-entry workflows (nice to have). • Knowledge of revenue recognition, contract-to-cash processes, audits, or internal controls (nice to have).

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