Endpoint Systems Engineer, Level 2

🕒 April 10

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Prime System Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

📋 Description

• Perform patching and updates for client systems using Kaseya VSA. • Manage and deploy operating system and application patches through Microsoft Intune. • Support patching activities using Datto RMM, including monitoring, troubleshooting failures, and ensuring successful deployment. • Generate and maintain patch compliance reports, ensuring systems meet security and compliance standards. • Deploy, update, and manage third-party applications across endpoint devices. • Use PowerShell scripting to automate endpoint tasks, improve efficiency, and resolve recurring issues. • Maintain endpoint performance, stability, and security across multiple environments. • Handle and resolve incidents, service requests, and patch‑related issues via the ConnectWise ticketing system. • Work independently on L2‑level tasks while escalating complex issues when appropriate. • Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment. • Maintain accurate endpoint documentation and asset visibility using Liongard. • Assist with remediating an existing backlog of Liongard deployments.

🎯 Requirements

• 3–5 years of experience in endpoint management, systems engineering, or desktop support roles • Strong hands‑on experience with endpoint patching and update management • Experience with one or more RMM/MDM tools such as Kaseya VSA, Microsoft Intune, or Datto RMM • Familiarity with ConnectWise or similar ITSM/ticketing platforms • Working knowledge of PowerShell scripting • Strong troubleshooting, documentation, and communication skills • Ability to work independently in an L2 capacity with minimal supervision • **Preferred / Nice‑to‑Have Skills** • Experience working in a Managed Services Provider (MSP) environment • Previous experience with Liongard, particularly asset management and remediation • Exposure to patch compliance reporting and audit support • Understanding of endpoint security best practices

🏖️ Benefits

• Work-from-home setup • Opportunity to work with a diverse team and international clients • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG) • Health Maintenance Organization (HMO) coverage