IT Support – Technical Support Engineer, Level I

🔥 2 hours ago

🇳🇮 Nicaragua – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prime System Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

📋 Description

• Provide technical support for end users and troubleshoot hardware/software issues • Troubleshoot and administer Microsoft 365 applications and services • Perform basic administration and troubleshooting of Active Directory • Assist with Azure user, access, and configuration-related issues • Troubleshoot Exchange Online issues, including mail flow, Outlook, and mailbox-related problems • Diagnose and resolve printer and printing-related issues • Perform basic network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues • Troubleshoot Windows operating system and common application issues • Escalate complex technical issues to the appropriate technical team when required • Maintain proper documentation of incidents, troubleshooting steps, and resolutions

🎯 Requirements

• 1–3 years in an IT Support, Service Desk, Desktop Support, or similar role • Hands-on experience with Microsoft 365 • Working knowledge of Active Directory • Basic knowledge of Microsoft Azure • Experience with Exchange Online • Strong troubleshooting skills for printers and end-user devices • Basic understanding of networking and network troubleshooting • Good communication and customer-service skills • Ability to diagnose issues systematically and work independently • Practical troubleshooting experience in Microsoft 365, Active Directory, Azure, Exchange Online, printer troubleshooting, and basic networking