IT Systems & Network Engineer – Level II

🔥 0 minutes ago

🇳🇮 Nicaragua – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prime System Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

📋 Description

• Provide Level II technical support for client infrastructure and end-user environments • Administer and troubleshoot Microsoft 365, Azure, Active Directory, and Entra ID • Manage and troubleshoot Microsoft Intune, including device management and configuration • Administer SharePoint Online and troubleshoot access and configuration issues • Manage and troubleshoot Exchange Online, including mailboxes, mail flow, and email-related issues • Configure and troubleshoot routers and switches • Configure, monitor, and troubleshoot multiple firewalls across different client environments • Troubleshoot servers, workstations, laptops, printers, and other IT devices • Diagnose and resolve network connectivity, DNS, DHCP, VPN, and related infrastructure issues • Handle escalated technical issues from Level I support and provide appropriate resolution • Work across multiple client environments while maintaining proper documentation and security standards • Collaborate with internal teams and clients to resolve complex technical issues • Escalate issues when required and ensure timely resolution according to service requirements

🎯 Requirements

• Hands-on experience with Microsoft 365, Microsoft Azure, Active Directory, Microsoft Entra ID, Microsoft Intune, SharePoint Online, Exchange Online, routers, switches, firewalls, networking, and device troubleshooting • Hands-on experience managing and troubleshooting multiple client environments • Practical experience with Microsoft cloud and infrastructure technologies • Experience handling Level II technical escalations • Strong troubleshooting and problem-solving skills • Good communication and client-facing skills • Strong understanding of Windows environments • Knowledge of VPN, DNS, DHCP, and TCP/IP fundamentals • Previous experience working in an MSP (Managed Service Provider) environment is a big plus