Customer Service Officer – Offshore

🕒 May 18

🇲🇾 Malaysia – Remote

💵 RM38.4k - RM42k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 39%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PRISM+

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏭 Manufacturing

📦 Logistics

🛒 Retail

Manufacturing • Logistics • Retail

PRISM+ is a Singapore-based company offering a wide range of consumer electronics including smart televisions, air conditioners, refrigerators, monitors, smart locks, and air purifiers. Known for their 4K Smart TVs, PRISM+ provides products designed to enhance the home entertainment experience and integrate with smart home setups. The company promotes energy-efficient products such as air conditioners and purifiers and emphasizes customer satisfaction with affordable prices and aftersales support. PRISM+ prides itself on being a locally loved brand with a significant presence in the electronics market in Singapore. They also offer significant savings during sales periods and provide warranties and services to ensure product longevity.

📋 Description

• Deliver exceptional customer support and build meaningful customer relationships. • Address inquiries, resolve concerns, and provide timely support across calls, live chats, and emails. • Troubleshoot customer issues and provide accurate information in Mandarin and English. • Coordinate with internal teams and external partners to resolve customer requests and transactions within agreed timelines. • Maintain professional, efficient, customer-focused service aligned with PRISM+ brand values. • Gather and relay customer feedback to relevant departments to improve products, services, and the overall customer journey. • Document customer interactions and feedback for reporting and continuous improvement. • Support initiatives that improve customer satisfaction and long-term brand loyalty.

🎯 Requirements

• Maintain a positive, proactive, and customer-first attitude that contributes to a healthy and collaborative team culture. • Provide customer support in both Mandarin and English through calls, live chats, and email correspondence. • Assist customers by handling inquiries, troubleshooting issues, and providing accurate information and support in a timely manner. • Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines. • Uphold high service quality standards aligned with the company’s customer experience goals and brand values. • Accurately document customer interactions and feedback for reporting and continuous improvement purposes. • Support initiatives that enhance customer satisfaction and strengthen long-term customer loyalty to the PRISM+ brand.

🏖️ Benefits

• 14 days Annual Leave • 1 day Birthday Leave • Statutory contributions including EPF and SOCSO will be provided. • RM800 annual flexible medical benefit claimable for medical, dental, and optical expenses (pro-rated based on employment start date). • 3200 - 3500 MYR monthly salary rate.

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