Customer Service Officer – Offshore

🕒 May 18

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PRISM+

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

PRISM+ is a Singapore-based company offering a wide range of consumer electronics including smart televisions, air conditioners, refrigerators, monitors, smart locks, and air purifiers. Known for their 4K Smart TVs, PRISM+ provides products designed to enhance the home entertainment experience and integrate with smart home setups. The company promotes energy-efficient products such as air conditioners and purifiers and emphasizes customer satisfaction with affordable prices and aftersales support. PRISM+ prides itself on being a locally loved brand with a significant presence in the electronics market in Singapore. They also offer significant savings during sales periods and provide warranties and services to ensure product longevity.

📋 Description

• - Collaborate with the Customer Experience team to deliver exceptional customer support. • - Play a key role in building meaningful relationships with customers across various communication channels. • - Gather and relay valuable customer feedback to help improve products and services.

🎯 Requirements

• - Maintain a positive, proactive, and customer-first attitude that contributes to a healthy and collaborative team culture. • - Provide customer support in both Mandarin and English through calls, live chats, and email correspondence. • - Assist customers by handling inquiries, troubleshooting issues, and providing accurate information and support in a timely manner. • - Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines. • - Uphold high service quality standards aligned with the company’s customer experience goals and brand values. • - Accurately document customer interactions and feedback for reporting and continuous improvement purposes. • - Support initiatives that enhance customer satisfaction and strengthen long-term customer loyalty to the PRISM+ brand.

🏖️ Benefits

• - 14 days Annual Leave • - 1 day Birthday Leave • - Statutory contributions including EPF and SOCSO will be provided. • - RM800 annual flexible medical benefit claimable for medical, dental, and optical expenses (pro-rated based on employment start date).