Customer Service Executive

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🕒 January 20

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SummitNext

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🤝 B2B

💳 Fintech

B2B • Customer Experience • Fintech

SummitNext is a global outsourcing partner headquartered in Malaysia, specializing in scalable and cost-effective solutions for various business needs. With a focus on customer experience optimization, recruitment process outsourcing, and operational support, SummitNext helps companies scale efficiently by providing tailored solutions in talent-rich regions. Their expertise extends to ensuring security and compliance while integrating advanced technologies like AI for enhanced operational effectiveness, making them a trusted partner for businesses looking to grow without the burden of overheads.

📋 Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools • Resolve customer complaints to achieve high customer satisfaction • Record and submit customer complaints using the internal system according to the provided SOP

🎯 Requirements

• Diploma and above • Excellent English and Malay communication skills (written, verbal, listening) • 1–2 years of BPO experience will be an added advantage • Customer-oriented mindset • Pleasant interpersonal skills • Willing to learn • Team player • Proficiency in office software and computer operation • Ability to work in a fast-paced working environment and work under pressure • Must be based in Sarawak and able to work from home (stable internet connection required)

🏖️ Benefits

• EPF • SOCSO • Birthday Leave • Annual Leave • Maternity Leave • Parental Leave • Opportunities for promotion • Professional development