Partner Success Manager

Job not on LinkedIn

🔥 1 hour ago

🇵🇭 Philippines – Remote

💵 $90k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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📋 Description

• Own onboarding for new partners and guide successful Connect launches • Configure accounts, workflows, integrations, and other requirements with partners and internal teams • Establish launch plans, milestones, and next steps • Conduct product demonstrations, training sessions, and team enablement • Serve as the primary point of contact for assigned partners • Build trusted relationships and understand partners’ businesses, goals, customers, and opportunities • Drive ongoing Connect adoption and engagement through communication, education, training, and creative strategies • Identify adoption barriers and develop practical solutions • Monitor partner activity, usage, and performance to identify trends, opportunities, and issues • Conduct regular partner meetings and business reviews • Provide reporting and insights demonstrating Connect’s value • Identify opportunities to deepen engagement and introduce additional Connect products and services • Partner with Sales on expansion opportunities • Develop strategies to increase retention, engagement, customer utilization, and value • Create partner-facing resources, presentations, training materials, emails, campaigns, and enablement tools with Marketing • Develop messaging and campaigns to increase awareness, engagement, and adoption • Create and deliver presentations and training for partner teams • Collaborate with Product, Marketing, Operations, Support, Sales, and other internal teams to resolve issues and advocate for partner needs • Bring partner feedback and insights to internal teams to improve Connect and the partner experience • Contribute to cross-functional initiatives improving onboarding, adoption, retention, satisfaction, and growth • Maintain partner information, activity, notes, and next steps in HubSpot • Use data and reporting to prioritize partner opportunities • Establish scalable processes for an exceptional partner experience • Drive successful onboarding, adoption, utilization, retention, satisfaction, account growth, product expansion, training participation, communication quality, and partner outcomes

🎯 Requirements

• Strong relationship-building ability with customers and stakeholders • Strong communication skills; comfortable leading meetings, presentations, training sessions, and product demonstrations • Highly organized; able to manage multiple partners, projects, deadlines, and priorities • Proactive and resourceful ownership of problems and opportunities • Comfortable learning and working with software platforms, integrations, workflows, and technology • Able to use reporting and performance metrics to identify opportunities and make recommendations • Strong writing skills for clear, compelling partner-facing communications • Comfortable working cross-functionally with Marketing, Product, Operations, Support, Sales, and other teams • Commercially minded and able to recognize opportunities to increase partner engagement and grow relationships • Curious, adaptable, and excited to learn a new platform, industry, and set of products • Genuine interest in helping customers and partners succeed • Proficiency with HubSpot for partner activity, communications, reporting, workflows, and campaigns

🏖️ Benefits

• Fully remote work environment • Health, dental, and vision insurance • 401(k) with company match • Wellness incentives • Generous paid time off • Stock Options

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