Senior Customer Success Specialist, Key Accounts

🔥 15 minutes ago

🇵🇭 Philippines – Remote

💵 $25k - $29.1k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ShowMojo

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

ShowMojo is a leading provider of leasing automation solutions designed to streamline the residential property renting process. Utilizing advanced AI technologies, ShowMojo offers a platform that automates everything from property marketing and online scheduling to prospect nurturing and showing coordination. By drastically reducing the time and cost associated with manual leasing tasks, ShowMojo helps property managers and landlords improve efficiency and enhance the rental experience for prospective tenants. The company's innovative tools, such as the MojoLock smartlock and MojoBox digital lockbox, offer secure and flexible access options, while integration with platforms like Yardi ensures comprehensive property management capabilities.

📋 Description

• Build and maintain strong, long-term customer relationships • Manage high-value customer accounts and serve as a point of contact for inquiries, concerns, and escalations • Proactively communicate with customers to understand needs, address challenges, and identify opportunities • Monitor customer satisfaction and account health to support retention • Guide customers through onboarding, software setup, and product familiarization • Help customers understand and use platform features and capabilities • Schedule and lead customer video meetings • Respond to inquiries through email, phone, and other channels • Troubleshoot software concerns, investigate issues, and coordinate with internal teams • Manage escalations and maintain accurate customer records • Collaborate with Sales, Product, Marketing, and other internal teams • Share customer feedback and identify opportunities to improve workflows, engagement, and product adoption

🎯 Requirements

• At least 3 years of experience in customer service, Customer Success, or a related customer-facing role • At least 1 year of experience managing high-value customer accounts, preferably involving customer retention, relationship management, escalations, or account growth • Experience working with SaaS products, cloud-based software, or technology platforms, with the ability to learn new systems quickly • Comfortable scheduling, coordinating, and leading video call meetings with customers • Strong written and verbal communication skills, with the ability to build customer relationships and explain technical information clearly • Able to work full time, US business hours.

🏖️ Benefits

• Budget rate is up to $14 per hour.