Customer Success Manager, Multiplier Experience

Job not on LinkedIn

🔥 1 hour ago

🇵🇭 Philippines – Remote

💵 ₱50k - ₱70k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Manage and maintain strong relationships with customers throughout their journey • Lead customer onboarding and ensure a smooth transition from implementation to ongoing support • Act as the main point of contact for assigned customers • Monitor customer engagement, satisfaction, and overall account health • Proactively identify and address customer concerns, risks, and potential churn • Handle customer queries, issues, and escalations in a professional and timely manner • Conduct regular customer check-ins and follow-ups • Support customer retention and renewals • Identify opportunities to improve customer experience and product adoption • Work closely with Sales, Support, Product, and Operations teams to resolve customer issues • Maintain accurate customer records, notes, and activities within CRM systems • Track and report on customer success metrics and account performance • Gather customer feedback and communicate relevant insights to internal teams

🎯 Requirements

• 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role • Hands-on experience with Multiplier • Strong experience managing customer relationships and accounts • Proven experience with customer onboarding, retention, and renewals • Excellent written and verbal communication skills • Strong problem-solving and stakeholder management skills • Highly organized with strong attention to detail • Comfortable working with CRM and customer management platforms • Ability to work independently in a remote environment • Willingness to work Australian business hours • Experience with Monday.com CRM and reporting platforms • Experience supporting Australian customers or businesses • Experience managing multiple customer accounts • Experience handling customer escalations and at-risk accounts

🏖️ Benefits

• Competitive salary based on experience and skill set • 100% remote role — work from home anywhere in the Philippines • Paid local holidays aligned with the Australian business calendar • Opportunities for training and professional growth • Work directly with a supportive Australian team — no agency middleman • Long-term engagement with a stable and growing business