Senior Customer Success Specialist

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Provide high-quality, personalized support to customers throughout their lifecycle, including pre-sale, onboarding, and ongoing use • Respond rapidly and provide accurate information with a friendly demeanor • Build relationships with customers and understand their businesses • Communicate with customers through email, Slack, and phone • Select appropriate communication channels and adapt communication style • Prioritize support for sole proprietors and enterprise customers • Solve customer problems without relying on scripts or checklists • Build relationships with colleagues across the company and escalate issues appropriately • Translate common customer needs into actionable advice for product management, engineering, and design • Become an expert in the product, its technology, and frequently asked questions • Create support articles, video tutorials, and other support content to improve efficiency and scalability

🎯 Requirements

• 2+ years of experience in a customer success position • Entrepreneurship and drive; proactive self-starter • Technical curiosity and excitement • Customer empathy and ability to adapt to customers with varying levels of technical skill • Strong communication skills • Remote work based in the Philippines • Availability for a 10PM–7AM Manila schedule • Nice-to-have: Prior experience with SaaS account management • Nice-to-have: Any CRM tool experience • Nice-to-have: Experience with CAD • Nice-to-have: Knowledge of the home improvement industry • Nice-to-have: Analytical skills and a love of data

🏖️ Benefits

• Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Opportunities for skills training and personal and professional development • Employee referral program • BYOD (bring your own device) work setup