Client Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Manage and maintain strong relationships with existing clients throughout the client lifecycle • Drive client retention by identifying client needs, concerns, and opportunities to improve their experience • Understand client goals and ensure continued value from paid products and services • Identify account expansion and product engagement opportunities to grow revenue • Build referral business through strong client relationships • Monitor client engagement and product usage to identify accounts needing support • Conduct proactive client outreach and address potential concerns • Gather and monitor NPS and CSAT feedback • Follow up on feedback and coordinate actions to improve the client experience • Work with internal teams to resolve client issues and ensure timely follow-through • Maintain accurate records of client interactions, account activity, feedback, and opportunities • Identify trends and insights from client conversations, product usage, and feedback • Communicate relevant findings to internal stakeholders • Support initiatives improving client retention, engagement, referrals, and account growth • Maintain consistent and professional written and verbal communication with clients

🎯 Requirements

• Previous experience in Client Success, Customer Success, Account Management, Client Relationship Management, or a similar client-facing role • Demonstrated ability to manage and develop relationships with existing clients • Experience supporting client retention and account growth is strongly preferred • Strong commercial awareness with the ability to identify opportunities within existing client accounts • Exceptional written and verbal English communication skills • Strong interpersonal and relationship-building skills • Proactive approach to client engagement, follow-up, and problem-solving • Strong organizational and time-management skills • Ability to manage multiple client relationships and priorities • Ability to understand client needs and translate them into appropriate actions or internal coordination • Comfortable working with client satisfaction and engagement measures such as NPS and CSAT • Data-conscious and comfortable reviewing product usage or client activity to identify engagement trends and opportunities • Strong attention to detail and ability to maintain accurate client and account records • Self-motivated and able to work effectively and independently in a remote environment • Comfortable working a schedule that may include weekends depending on business requirements

🏖️ Benefits

• Work from Home • Holiday schedule follows Philippine holidays