Customer Success Associate

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Support valued APAC customers • Understand trends shaping educational institutions across the APAC region • Remove obstacles to customer value realization and enhance the customer journey • Collaborate with APAC Customer Success Managers to retain and expand revenue across the assigned territory • Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within existing accounts • Prepare detailed reports and impactful presentations for strategic customer meetings • Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio • Report resolutions back to relevant Customer Success Managers • Analyze trends, identify opportunities, and support proactive customer growth strategies using regional, country, and customer-specific data • Stay current with product updates and identify opportunities to deliver customer value • Keep Customer Success Managers informed about impactful product developments • Develop and deploy digital campaigns • Create response templates for frequently asked customer questions and communications • Maintain accurate data in Gainsight and Salesforce for customer engagement tracking, product utilization, and playbook management • Support creation and maintenance of APAC Customer Success playbook documentation • Help develop and execute action plans based on customer feedback and survey data

🎯 Requirements

• Bachelor’s degree • Outstanding written and verbal communication skills • Ability to set clear expectations and manage issues to resolution • Strong organizational skills and ability to prioritize in a dynamic environment • Collaborative mindset and effective use of internal and external resources • Creative and analytical problem-solving abilities • Customer-facing experience in the software industry • Experience and knowledge in the education sector is preferred • Familiarity with Instructure products is a plus • Ability to work APAC business hours • All employees must pass a background check • Candidates may be asked to verify their legal name, current physical location, valid contact number, and residential address

🏖️ Benefits

• Competitive compensation • Full-time employee participation in the ownership program • Flexible work culture • Generous time off, including local holidays and the annual “Dim the Lights” period in late December • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools • Tuition reimbursement • Technology and tools needed to do your best work • Motivosity employee recognition program • Inclusive, supportive culture • Remote work arrangement