Client Success Operations Coordinator

🔥 7 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Intellect

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

☁️ SaaS

Healthcare • Wellness • SaaS

Intellect is a leading platform focused on enhancing mental health and wellbeing in the workplace. It offers a comprehensive, research-backed mental health platform that combines technology with human touch to provide an accessible mental health journey. The platform includes self-guided programs, access to licensed psychologists, behavioural health coaches, and crisis support, available in 30 languages across 60 countries. Intellect is designed to empower HR professionals and organizations by providing tools that improve employee wellbeing, decrease anxiety, and boost productivity. It facilitates customised mental health support, allowing organisations to tackle challenges such as low productivity and team dynamics effectively.

📋 Description

• Coordinate staffing for every roadshow by sourcing, booking, and briefing freelance promoters through local staffing and marketing agencies • Forecast, order, and manage Intellect merchandise and giveaway inventory • Manage merchandise logistics, including packing, overseas shipping, customs, and lead times • Build and maintain the roadshow calendar and single source of truth • Train and quality-check promoters against a standard briefing pack • Build and manage agencies and promoters by market; negotiate rates and manage vendor relationships and contracts • Track roadshow costs and support billing and margin reporting • Support new-client onboarding by coordinating steps, maintaining trackers, and preparing client-facing collateral • Maintain visibility pipelines and dashboards across Client Success and internal partner teams • Keep CS trackers, SOPs, and documentation current; maintain clean and reliable data • Provide reporting, scheduling, and ad hoc operational support projects

🎯 Requirements

• Fresh graduates are welcome to apply • 1–2 years of experience in an operations-heavy role is a plus, particularly in coordination, project or program operations, events or field operations, logistics or supply chain, procurement, or vendor management • Startup mindset: thrive in ambiguity, move quickly, and are comfortable building process where none exists yet • Exceptional organisation and attention to detail • High ownership and accountability • Strong coordination and vendor management skills across markets and time zones • Comfortable with back-end, behind-the-scenes execution • Fluent with everyday ops tools: Excel / Google Sheets, Slack, and project or task trackers • Strong written communication • Based in the Philippines and able to work Singapore business hours (same time zone) • Nice to have: experience coordinating events, roadshows, activations, or field marketing • Nice to have: experience with logistics, merchandise, procurement, or managing external agencies • Nice to have: exposure to Client Success, customer operations, or a B2B SaaS or services environment

🏖️ Benefits

• Global company – work in a diverse environment with people from nearly 20 countries • Generous leave policy – time off to rest and recharge • Christmas week off – company-wide break during Christmas, separate from annual leave • Birthday leave – enjoy a day off on your birthday • Quarterly mental health days – one day off every quarter to focus on your wellbeing • Flexible work arrangements – work in a way that suits your lifestyle and goals • Work-life balance – a culture that values personal time and long-term wellness • Medical coverage – comprehensive insurance for peace of mind • Performance bonus – high performance is recognised and rewarded • Development budget – annual allowance to support your professional development • Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care • Socials and communities – regular non-work events/activities to connect and have fun together