Client Experience Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱30k - ₱40k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Yokly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Yokly is a comprehensive business solutions provider that streamlines operations for companies across various sectors. The company specializes in managed services such as administrative support, lead generation, creative and digital services, and financial management, ensuring organizations can focus on growth and innovation. With a strong emphasis on enterprise-grade scalability, compliance, and seamless integration with existing workflows, Yokly empowers businesses to enhance efficiency and customer engagement while maintaining security standards.

📋 Description

• Own the full client experience end to end, from handover through the life of the account • Audit how Yokly's client-facing teams perform • Exercise direct audit authority over Client Success Managers and Leads, including sitting in on real client meetings • Conduct client check-in calls and exit interviews using judgment within a clear protocol • Design loyalty and referral programs • Design client-facing reporting • Design the onboarding experience and continue owning what is built • Report findings directly to the CEO

🎯 Requirements

• 3-5 years in client experience, client success, account management, or a related client-facing role • Bachelor's degree in Business, Communications, or a related field — or equivalent experience if you don't have one • Comfortable holding a line with a manager whose work you're auditing • Analytical by instinct — you solve the problem in front of you instead of escalating it • A confident communicator who can run a real conversation with a client, not just write a report about one • Full-time availability for the 11:00 PM – 8:00 AM Philippine Time shift • Independent Contractor contract type

🏖️ Benefits

• Permanent Work-From-Home setup • Weekends off — Saturdays and Sundays are yours • HMO coverage with Maxicare upon regularization, with the option to add dependents • Wellness checks and support services • Paid Time Off: 40 hours in year 1, growing to 120 hours with tenure • Sick Leave: 40 hours (16 available even during probation) • Mental Health Leave: 8 hours a year • Special leaves: birthday, bereavement, and paternity leave • Holiday observance: U.S. holidays plus select Philippine Holy Week dates • Convert unused PTO to cash • Company-provided equipment • Yokly's 13th Month Pay • A Welcome Kit, plus tokens for birthdays, milestones, and anniversaries