Partner Success Manager

🕒 3 days ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PLACE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

PLACE is an all-in-one real estate services and technology platform designed for top teams in any brokerage. It simplifies the process of running a profitable real estate business by providing tools for team owners and agents to grow their teams, boost productivity, retain talent, and improve operations. With over 275 locations across the US and Canada, PLACE also connects clients with top agents to facilitate home buying and selling, enhancing the overall experience with advanced technology and business services.

📋 Description

• Own partner onboarding and guide new partners through successful Connect launches • Configure accounts, workflows, integrations, and other requirements with partners and internal teams • Establish launch plans, milestones, and next steps • Conduct product demonstrations, training sessions, and team enablement • Serve as primary point of contact for assigned partners and build trusted stakeholder relationships • Drive ongoing Connect adoption and engagement through communication, education, training, and creative engagement strategies • Identify adoption barriers and develop practical solutions to increase participation and customer utilization • Monitor partner activity, usage, and performance to identify trends, opportunities, and issues • Conduct regular partner meetings and business reviews focused on performance, goals, progress, and opportunities • Provide reporting and insights demonstrating Connect's value • Identify opportunities to deepen engagement and introduce additional Connect products and services • Partner with Sales and internal stakeholders on expansion opportunities • Develop strategies to increase partner retention, engagement, customer utilization, and value • Collaborate with Marketing to create partner-facing resources, presentations, training materials, emails, campaigns, and enablement tools • Develop messaging and campaigns to increase Connect awareness, engagement, and adoption • Create and deliver presentations and training explaining the value and use of Connect • Collaborate with Product, Marketing, Operations, Support, and other teams to advocate for partner needs and resolve issues • Bring partner feedback, insights, and trends to internal teams to improve Connect and the partner experience • Contribute to cross-functional initiatives improving onboarding, adoption, retention, satisfaction, and growth • Use HubSpot to manage partner activity, communications, reporting, workflows, and campaigns • Maintain accurate partner information, activity, notes, and next steps in HubSpot • Use data and reporting to make recommendations and prioritize opportunities • Establish scalable processes for an exceptional partner experience

🎯 Requirements

• Natural relationship builder who enjoys becoming a trusted partner to customers and stakeholders • Strong communicator comfortable leading meetings, presentations, training sessions, and product demonstrations • Highly organized and able to manage multiple partners, projects, deadlines, and priorities while maintaining attention to detail • Proactive and resourceful, taking ownership of problems and opportunities • Comfortable learning and working with software platforms, integrations, workflows, and technology • Data-minded and able to use reporting and performance metrics to identify opportunities and make recommendations • Strong writing skills for clear, compelling, partner-facing communications • Comfortable working cross-functionally with Marketing, Product, Operations, Support, Sales, and other teams • Commercially minded and able to recognize opportunities to increase partner engagement and grow relationships • Curious, adaptable, and excited to learn a new platform, industry, and set of products • Genuine interest in helping customers and partners succeed