Customer Success Manager

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Achieve Sleek’s Hong Kong revenue targets through service renewals across the existing client base • Drive cash collection through upsells and upgrades • Deliver a seamless, high-satisfaction customer experience throughout the renewal lifecycle • Conduct active customer calls and meetings to identify and close upgrades • Manage at-risk accounts through complex saves, win-backs, and escalation resolution • Maintain a high volume of direct customer conversations to de-escalate issues that automated systems cannot handle • Investigate escalations and collaborate with accounting, corporate secretarial, product, and data teams to secure renewals • Manage the customer book of business and pipeline using CRM and reporting tools • Partner cross-functionally to improve renewal processes and the end-to-end customer experience • Share best practices with the wider Customer Success team and contribute to continuous improvement • Participate in video screening, a technical interview with live case study and roleplay, behavioral assessment, and reference verification

🎯 Requirements

• Minimum 5 years of experience in Renewals or Customer Success management roles • Minimum 4 to 5 years of experience with a strong commercial track record in Customer Success or Sales • Demonstrated achievement of a carried commission target • Explicit proof of generating upsell or save revenue • Daily use of AI to execute and optimise work • Experience managing a customer pipeline using CRM hygiene, pipeline reporting, and forecasting • Strong written and spoken English • Ability to communicate clearly with Hong Kong-market clients • Ability to manage complex saves, win-backs, escalations, and at-risk accounts • Ability to work cross-functionally with accounting, corporate secretarial, product, and data teams • Must be located in the Philippines • Consent to required background screening, potentially including education, criminal history, political exposure, and bankruptcy or adverse credit history checks • Demonstrated ownership, accountability, proactivity, openness to feedback, growth mindset, prioritisation, clear communication, data-driven decision-making, and constructive handling of difficult matters

🏖️ Benefits

• Work from home • Flexible start times to accommodate family or other needs • Fully remote from anywhere in the world for 1 month each year • Competitive market salaries • Generous paid time off and holiday schedules • Employee share ownership plan for eligible staff • Internal and external training programmes • Responsibility and autonomy • AI-focused professional development through a regional centre of AI excellence • Diverse and inclusive environment • Humility- and kindness-focused culture