Customer Success Specialist

Job not on LinkedIn

🔥 2 hours ago

🌐 Philippines, Indonesia, +1 more countries – Remote

🇵🇭 Philippines – Remote 🇮🇩 Indonesia – Remote 🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FrankieOne

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

📋 Compliance

🔐 Security

Fintech • Compliance • Security

FrankieOne is a company focused on providing fintechs and financial institutions with seamless access to a global ecosystem of identity and fraud solutions. Their customizable orchestration platform integrates various global tools to deliver unparalleled customer experiences and ensure compliance. Founded in 2017, FrankieOne emphasizes a high-performance culture rooted in transparency, honesty, and accountability, fostering an environment where employees, known as 'Frankies', can thrive. The company operates globally and is committed to innovation, quality, and customer-centricity, continually seeking passionate and talented individuals to join their diverse team.

📋 Description

• Own a portfolio of live FrankieOne customer accounts • Serve as the day-to-day contact for product, adoption and operational matters • Shift customer engagement from reactive, ticket-driven support toward proactive success management • Monitor account health, usage, work pass rates and product adoption • Identify drifting accounts and address issues before customers raise them • Resolve and escalate issues alongside Technical Support • Run customer training, product education, walkthroughs and configuration conversations • Keep customers progressing after go-live; technical onboarding is owned by Implementations • Qualify genuine expansion signals and hand them to Account Management • Collaborate with Technical Support, Implementations and Product • Provide customer feedback to help shape the product roadmap • Train, coach and peer-review junior team members

🎯 Requirements

• 3+ years in a customer success, onboarding, implementation or product specialist role in B2B SaaS • Fintech, regtech or a compliance adjacent business is a strong advantage • Experience managing a portfolio of accounts and being accountable for retention • Experience working in a technical product and building genuine depth in it • Experience handling escalations and working alongside technical teams to resolve them • Experience using data to prioritise work and improve customer conversations • Passion for technology and solving customer problems • Eye for detail and understanding of customer priorities • Strong people skills and a natural, collaborative presentation style • Ability to build rapport with anyone • Ability to build product knowledge in KYC, KYB, AML, fraud, cascades and OneSDK • Ability to read verification data, diagnose failed checks, and explain them clearly to customers