Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $7 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Own day-to-day relationships across a portfolio of 40–50 enterprise and mid-market accounts • Conduct regular client check-ins and proactively monitor product usage and adoption • Follow up consistently with clients to maintain engagement and momentum • Track renewal timelines and manage the renewal process across assigned accounts • Monitor usage trends and flag at-risk accounts before churn risks develop • Maintain accurate account records and health-tracking spreadsheets • Set up and independently run recurring client syncs and check-in calls • Prepare talking points and follow-up actions for client conversations • Document meeting notes and next steps and track them to completion • Identify upsell and expansion opportunities within the existing client base • Partner with leadership to develop and pitch account growth strategies • Track and report on the expansion pipeline • Create and maintain spreadsheets covering account status, usage, renewals, and outreach cadence • Provide leadership with regular updates on portfolio health, account risks, and wins • Take primary ownership of client relationships for an AI-powered SaaS operating and decisioning platform serving regulated industries

🎯 Requirements

• Strong English communication skills, spoken and written • Background in SaaS or software companies • Prior Customer Success experience involving relationship management, renewals, adoption, and growth; Customer Support experience alone is not sufficient • Proficiency with Google Sheets or Excel • Ability to independently manage enterprise account relationships • Familiarity with HubSpot or similar CRM tools on the Customer Success side • Fluency with Google Workspace, Slack, and Microsoft Teams • Ability to quickly learn a SaaS product deeply enough to discuss it confidently with clients • Proactive and articulate communication style • Confidence independently leading client calls without founder involvement • Strong relationship-building and growth mindset • Highly organized and able to manage 40–50 accounts • Computer with at least 8GB RAM and Intel i5 or AMD Ryzen 5 processor or better • Internet speed of at least 40MBPS • Headset with extended noise-cancelling microphone and webcam • Backup computer and internet connection • Quiet, dedicated workspace at home • Reliable internet connection • Own computer with Intel Core i5 or similar or higher • Ability to work 40 hours per week, Monday–Friday, 9 am–5 pm Eastern Time

🏖️ Benefits

• No benefits package included • Remote position • 40 hours per week • Work Monday–Friday, 9 am–5 pm Eastern Time • Work-from-home setup requirements: computer, internet connection, headset with noise cancellation and webcam, backup computer and internet connection, and quiet dedicated workspace