Customer Success Manager, Spanish

Job not on LinkedIn

🔥 0 minutes ago

🌐 Philippines, Mexico, +4 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote 🇭🇳 Honduras – Remote 🇨🇴 Colombia – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Guide new clients through the onboarding process and ensure a smooth transition • Explain services, processes, and expectations to clients • Build and maintain professional customer relationships throughout the client journey • Maintain proactive communication through calls, emails, and video meetings • Check in regularly to understand customer needs, concerns, and satisfaction • Keep clients engaged and informed • Respond to customer questions, concerns, and service-related issues • Identify root causes and coordinate appropriate solutions • Maintain high customer satisfaction and service standards • Help clients maximize service value through guidance, recommendations, and best practices • Understand client needs and identify ways services can support their goals • Monitor engagement and identify retention risks • Proactively address concerns affecting satisfaction or retention • Identify opportunities to strengthen relationships and expand existing service value

🎯 Requirements

• Bachelor’s degree in any field • Bilingual in English and Spanish — required • Prior experience in customer success, customer support, account management, or a similar client-facing role • Excellent verbal and written communication skills • Strong problem-solving and critical-thinking skills • Comfortable communicating with U.S. customers through phone calls, video meetings, and email • Able to work independently in a remote environment while maintaining clear and consistent communication with the team • Strong customer-service mindset with the ability to build trust and maintain professional client relationships • Willing and able to work U.S. Pacific Time (PT) • Primary internet connection: 15 Mbps minimum • Backup internet connection: 10 Mbps minimum and must support continuity during power outages • Desktop/laptop with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), AMD Ryzen 5, or equivalent • Minimum 8 GB RAM • Backup device meeting or exceeding Intel Core i3 performance and functional during power interruptions • Webcam and noise-canceling USB headset • Quiet, dedicated home office space • Smartphone for customer communication and verification

🏖️ Benefits

• Dynamic Team: Join a collaborative, innovative culture that values your contributions • Continuous Learning: Gain skills in operations, logistics, and customer success • Career Growth: Access clear pathways to advance your professional journey • High-Energy Environment: Thrive in a fast-paced, outcome-driven workplace • Flexible Work Setup: Work from home or a location that maximizes your productivity • Work-Life Integration: Enjoy reduced commute stress while maintaining peak performance