Customer Success Specialist

🔥 0 minutes ago

🌐 Philippines, Singapore – Remote

🇵🇭 Philippines – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Renew all services for existing clients to help achieve Sleek’s revenue targets • Achieve monthly renewal-rate and CSAT targets • Investigate customers’ end-to-end interactions with Sleek • Collaborate cross-functionally to resolve issues and support customer satisfaction, trust, retention, and seamless renewals • Achieve monthly cash-collection targets through renewals, upsells, and upgrades • Maintain and prioritize a data-driven customer pipeline • Prioritize ticket resolution to achieve monthly targets • Collaborate with accounting, corporate secretarial, product, and data teams to improve renewal processes • Share best practices with the team and proactively take on projects • Participate in interviews, case-study, soft-skills assessment, and reference-check stages

🎯 Requirements

• Minimum of 8 years of experience in Sales, Account Management, or Customer Success roles carrying sales targets and involving customer-facing responsibilities • Located in Singapore or the Philippines • Experience working with SMEs, startups, and fast-paced setups in the Singapore market • Exposure to different cultures • Ability to resolve issues by collaborating internally and externally • Familiarity with Tableau, Zendesk, and HubSpot • Experience handling complex customers and troubleshooting/escalations • Proactive approach to taking new projects through completion • Strong English language proficiency • Ability to conduct detailed customer interaction investigations and drive cross-functional resolution • Ability to manage pipelines and work in a data-driven manner • Customer-centric, structured, target-focused, and problem-solving approach • Ability to collaborate with developers, product managers, operations, accounting, corporate secretarial, and data teams • Ability to work autonomously and entrepreneurially • Consent to required background screening, which may verify education, criminal history, political exposure, and bankruptcy or adverse credit history

🏖️ Benefits

• Work from home • Flexible start and finish times to accommodate family or other needs • Fully remote work from anywhere in the world for 1 month each year • Competitive market salaries • Generous paid time off and holiday schedules • Employee share ownership plan for eligible staff • Internal and external-facing training programmes • Responsibility and autonomy • Diverse and inclusive environment • B Corp-certified employer and commitment to an inclusive, equitable, and regenerative economy