Customer Success Specialist

🕒 August 19

🌐 Philippines, Singapore – Remote

🇵🇭 Philippines – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Help Sleek achieve revenue targets by renewing all services for existing clients • Achieve monthly renewal-rate and CSAT targets • Investigate customers’ end-to-end interactions with Sleek • Collaborate with relevant departments to resolve issues and support retention and renewals • Achieve monthly cash-collection targets through renewals, upsells, and upgrades • Manage and prioritise the customer pipeline in a data-driven manner • Collaborate with accounting, corporate secretary, product, and data teams • Improve renewal processes and share best practices • Participate in video screening, screening call, technical round with live case study and roleplay, behavioural assessment, and reference verification

🎯 Requirements

• Minimum of 8 years of experience in Sales, Account Management, or Customer Success roles carrying sales targets and involving customer-facing work • Located in Singapore or the Philippines • Experience working with SMEs and startups in fast-paced setups in the Singapore market • Exposure to different cultures • Ability to resolve issues by collaborating internally and externally • Familiarity with Tableau, Zendesk, and HubSpot • Experience handling complex customers and troubleshooting/escalations • Proactive ownership of projects through completion • Strong English language proficiency • Ability to investigate end-to-end customer interactions and drive cross-functional resolution • Ability to work in a data-driven manner and manage pipelines • Background screening may verify education, criminal history, political exposure, and bankruptcy or adverse credit history • Consent to background checks and agreement to Sleek's Data Privacy Statement for Candidates

🏖️ Benefits

• Work from home • Flexible start times to accommodate family or other needs • Fully remote work from anywhere in the world for 1 month each year • Competitive market salaries • Generous paid time off and holiday schedules • Employee share ownership plan eligibility for certain staff • Internal and external training programmes • Responsibility and autonomy • AI-focused professional development opportunities • Diverse and inclusive environment • B Corp-certified organisation