Customer Success Associate

Job not on LinkedIn

🕒 September 1

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Guide new customers through the onboarding process and ensure a smooth transition • Explain services, processes, and relevant information to customers • Maintain proactive and professional customer communication, primarily through email • Respond to customer inquiries and concerns in a timely and helpful manner • Investigate customer issues and coordinate with internal teams to provide solutions • Build and maintain positive, professional customer relationships • Monitor customer engagement and identify opportunities to improve the customer experience • Support customer retention by proactively addressing concerns and maintaining consistent communication • Maintain accurate records and documentation of customer interactions and follow-ups • Work independently while keeping the team informed of customer updates and issues

🎯 Requirements

• Bachelor's degree in any field • Excellent verbal and written English communication skills • Strong customer service and interpersonal skills • Excellent problem-solving and critical-thinking abilities • Strong attention to detail and organizational skills • Ability to communicate clearly and professionally with customers and internal teams • Self-motivated and able to work independently in a remote environment • Comfortable handling customer inquiries and providing support primarily through email • Previous experience in customer service, customer success, client support, account management, or a related field is an advantage • Primary internet connection with a minimum speed of 15 Mbps • Backup internet connection with at least 10 Mbps, capable of supporting work during a power outage • Desktop or laptop with Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent processor • Minimum of 8 GB RAM • Functional backup device meeting or exceeding Intel Core i3 performance and functional during power interruptions • Functioning webcam • Noise-canceling USB headset • Quiet, dedicated home office space • Smartphone for communication and verification purposes

🏖️ Benefits

• Fun, inclusive, innovative culture that values unique contributions and supports professional growth • Daily opportunities to learn, innovate, and excel • Career growth opportunities and resources • Fast-paced, high-energy, engaging work environment • Flexibility to work from home or any location of your choice • Work-life balance with no stressful commute and more quality time with loved ones