Customer Success Specialist

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Vista

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

📣 Marketing

🛍️ eCommerce

💰 $40M Venture Round on 2003-07

Marketing • eCommerce • Design/UX

Vista is a remote-first company dedicated to empowering small businesses by providing exceptional services in technology, design, marketing, and customer care. With a global workforce of over 6,500 team members across 17 countries, Vista emphasizes collaboration, inclusivity, and sustainability. Their commitment to innovation enables small businesses to thrive, while the company's culture fosters personal and professional growth for its employees.

📋 Description

• Oversee accounts transitioned from Account Implementation, Account Executive, and Account Management teams • Collaborate with client partners to identify strategic growth opportunities • Update and enhance product templates • Recommend relevant products and solutions • Deliver exceptional service and maintain high client satisfaction • Drive account revenue growth • Support Retail and Commercial Mid-Market Partnerships and programs such as the Custom Quote Desk • Monitor operational trends with internal and external stakeholders • Address issues and implement effective resolution strategies • Complete targeted outbound calls to new and existing clients to drive revenue expansion • Evaluate partner specifications and formulate customized product recommendations • Provide advisory solutions to grow account value and build long-term partner relationships • Collaborate with Sales, Build, Custom Quote, and other internal departments • Maintain detailed documentation of account modifications, call logs, strategic next steps, and task completion

🎯 Requirements

• Clear and effective verbal and written communication skills • Outstanding presentation and speaking abilities • Strong active listening skills • Analytical and critical-thinking approach • Solid business insight and strong grasp of sales methodologies • Innovative and creative problem-solving approach • Outstanding organizational and time-management capabilities • Ability to operate efficiently and productively in an autonomous environment • Ability to quickly learn and adapt to new tools and processes • Warm, approachable demeanor that fosters positive interpersonal connections • Ability to manage multiple concurrent projects while delivering outstanding service • Enjoys helping customers and finding solutions to concerns • Builds trust and maintains positive customer relationships • Proactive and comfortable taking initiative • Motivated by achieving goals and delivering great customer experiences • Comfortable making outbound calls and having business conversations with customers • Ability to balance customer needs with business objectives • Takes ownership of tasks and follows through on commitments • Open to feedback and continuous improvement • Ability to stay organized and focused while managing multiple accounts and priorities

🏖️ Benefits

• Remote-First company • Inclusive community • Opportunities for growth and professional development • Diversity, Equity, & Inclusion commitment • Equal Employment Opportunity