Client Success Manager

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Bamboo Works

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

📦 Logistics

💼 Consulting

Marketing • Logistics • Consulting

Bamboo Works is a company that specializes in providing remote staffing solutions for businesses around the world. They focus on sourcing high-quality remote talent that matches a business's specific needs, culture, and operational requirements. Bamboo Works offers services including digital marketing support, customer service, bookkeeping, accounting, and personal assistance. They provide tools like time and performance tracking software to enhance efficiency and transparency. The company prides itself on strategic local partnerships and meticulously curating bilingual talents to support their clients' operations effectively. Bamboo Works aims to save businesses time, energy, and money by streamlining recruitment processes and back-office management.

📋 Description

• Own the client relationship from onboarding through long-term partnership • Lead onboarding, hiring kick-offs, and calibration sessions • Develop an understanding of clients’ businesses, hiring strategies, and growth plans • Build trusted relationships with stakeholders and decision-makers • Conduct regular check-ins, business reviews, and strategic planning sessions • Identify challenges, manage expectations, and deliver outstanding client experiences • Drive client satisfaction, retention, and account growth • Translate hiring requirements into recruitment briefs • Partner with recruiters and monitor recruitment progress, timelines, and candidate pipelines • Keep clients informed through proactive communication and regular updates • Support contractors throughout their engagement, including onboarding and performance check-ins • Help contractors integrate into client teams and address performance concerns • Facilitate conversations between clients and contractors when needed • Coordinate clients, recruiters, contractors, sales, and leadership • Manage multiple client accounts and improve internal processes • Identify account expansion opportunities and recommend additional staffing solutions

🎯 Requirements

• 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role • Proven experience managing long-term client relationships with focus on retention and account growth • Experience coordinating multiple stakeholders and managing several projects simultaneously • Strong problem-solving skills and confidence handling challenging client conversations • Excellent written and verbal communication skills • Fluent English • Highly organized, proactive, and capable of working independently • Strong commercial awareness with a client-first mindset • Comfortable learning about different industries, business models, and organizational structures • Experience within recruitment, staffing, outsourcing, or HR services preferred • Familiarity with remote hiring models and globally distributed teams preferred • Experience supporting clients hiring executive assistants, developers, marketers, accountants, finance professionals, or operations specialists preferred • Experience using ATS, CRM, project management, or client success platforms preferred • Must be comfortable with full-time independent-contractor engagement and mainly PH working hours with potential US/EU timezone overlap

🏖️ Benefits

• Revenue-based incentives • Flexible working hours with overlap across international clients • Fully remote work • Supportive, high-performing remote team • High degree of autonomy, trust, and ownership • Competitive base salary • Opportunity to build meaningful, long-term client relationships with visible impact • Collaboration with businesses across multiple industries and countries