Client Success Manager

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Atticus Advisory Solutions Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

Atticus Advisory Solutions Inc. is an outsourcing/offshoring firm that provides offshore ERP talent and managed staffing for ERP delivery. It recruits, places, and manages implementation consultants, developers, integration specialists, data/reporting analysts, QA, support, and finance ops aligned to NetSuite, SAP, Acumatica, Odoo and adjacent ecosystems. The company emphasizes retention, predictable delivery, role-based upskilling, and governance to reduce churn and rework, reporting outcomes like 91% staff retention, 1,000+ ERP consultants placed, and shortlists within 48 hours. Its services combine recruiting and placement, retention and management, and training/upskilling to act as a reliable extension of client teams.

📋 Description

• Own client and partner relationships after the sale • Ensure high account engagement, timely renewals, and proactive support • Serve as the single point of contact for end clients and white-label partners • Coordinate closely with regional delivery leads • Oversee onboarding and trial follow-through • Monitor hours consumption and manage renewals and top-ups • Conduct proactive client check-ins and satisfaction reviews • Handle day-to-day white-label partner communication • Intake resource requests and provide status and utilization reporting • Collect and validate timesheets and support invoice processes before billing cut-off • Conduct monthly check-ins with clients and deployed consultants • Surface performance or engagement signals to the Head of Delivery • Flag renewal, expansion, and churn-risk signals to delivery and sales

🎯 Requirements

• 3–5 years in client success, account management, or service delivery coordination • At least 2 years in ERP, NetSuite, professional services, or staff augmentation • Experience in a post-implementation, ticket-and-subscription support model • Knowledge of SLAs, consumption tracking, and renewals • Strong follow-through and ability to keep commitment loops closed • Confident written and verbal client-facing communication in English • Ability to communicate with end clients and partner firms in the US, EMEA, and APAC • Enough NetSuite or ERP familiarity to hold credible conversations and route issues correctly • Working knowledge of CRM and work-management tools such as HubSpot, ClickUp, Teamwork, or equivalents • Sound judgement about escalation and ownership • Experience with white-label or outsourced delivery partners is an advantage • Exposure to subscription or retainer commercial models is an advantage • Familiarity with EOS or a similar structured operating cadence is an advantage • Ability to work the primary shift of 6:00 PM–3:00 AM PHT, with occasional flexibility for partner calls outside this window

🏖️ Benefits

• Competitive compensation • Benefits • Annual leaves • Health and medical insurances • Flexible working arrangement • Opportunities for growth and development • Positive and collaborative work environment