Customer Success Operations Coordinator

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Cloverleaf Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cloverleaf Care is an in-home care agency dedicated to providing professional, high-quality care solutions for seniors and adults with special needs. They specialize in post-discharge care, helping clients transition smoothly from medical facilities to their own homes. Cloverleaf Care offers a range of services including hourly, 24/7 live-in, and overnight care, with a focus on maintaining independence and quality of life in familiar surroundings. The company prides itself on its Total Care Solution, which combines caregiving with support services like claims management, medical appointments coordination, care plan adjustments, and a family support hotline, ensuring comprehensive support for both clients and their families. Cloverleaf Care operates in multiple regions across California, providing personalized and compassionate care to meet each individual's unique requirements.

📋 Description

• Answer phone calls and deliver excellent customer service • Coordinate daily caregiver schedules and healthcare worker activities • Staff client visits by matching the best caregiver with each client • Support caregiver screening and hiring workflows • Manage the service delivery platform according to company standards • Communicate regularly with field staff and build strong interpersonal relationships • Promote the employer’s brand and help retain the best talent • Build strong rapport and working relationships with US-based team members • Prepare daily and weekly staffing and operations reports • Support payroll-related functions • Provide HR support to healthcare workers • Support US clients across scheduling, customer service, and human resources functions

🎯 Requirements

• 3+ years of experience in a Customer Service Representative role • Excellent spoken and written English communication skills • Advanced computer skills with documents, sheets, and web applications • Excellent problem-solving skills • Highly organized, detail-oriented, dependable, and able to manage multiple priorities • Self-starter with strong time management skills • Strong phone-based customer service skills, preferably with US, UK, Australian, or other international customers • Crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process • Distraction-free and noise-free home office space • Availability to work 11:30pm–8:30am Philippine Time (PHT), Monday to Friday • Strong work ethic, respectful attitude, and professional approach to work • College degree / undergraduate degree (any field) • Dependable high-speed internet connection • Reliable computer • Private home office • Laptop or desktop computer, webcam, headset, and high-speed internet connection for video interview • No moonlighting, overlapping jobs, or freelance work while employed

🏖️ Benefits

• Permanent work from home (WFH) in a positive, friendly, and fun work environment • Updated 2026 compensation structure • Long-term career path across healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination • Training in US healthcare operations and remote service delivery practices • Supportive remote team culture backed by 10+ years of remote work experience • Management recognition and performance-based incentives • Full career track • Full-time role with exclusive professional commitment during scheduled work hours