Client Success Manager

🕒 August 5

🇵🇭 Philippines – Remote

💵 $1.6k - $2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Own the client relationship from onboarding through long-term partnership • Lead onboarding, hiring kick-offs, and calibration sessions • Understand clients’ businesses, hiring strategies, and growth plans • Build trusted relationships with stakeholders and decision-makers • Conduct regular check-ins, business reviews, and strategic planning sessions • Proactively identify challenges, manage expectations, and deliver outstanding client experiences • Drive client satisfaction, retention, and account growth • Translate hiring requirements into recruitment briefs for the Talent Acquisition team • Coordinate with recruiters and monitor recruitment progress, timelines, and candidate pipelines • Keep clients informed through proactive communication and regular updates • Support contractors through onboarding, performance check-ins, team integration, and performance concerns • Facilitate conversations between clients and contractors when needed • Coordinate clients, recruiters, contractors, sales, and leadership • Manage multiple client accounts and improve internal processes • Identify account expansion opportunities and recommend staffing solutions supporting client growth

🎯 Requirements

• 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role • Proven experience managing long-term client relationships with a focus on retention and account growth • Experience coordinating multiple stakeholders and managing several projects simultaneously • Strong problem-solving skills and confidence handling challenging client conversations • Excellent written and verbal communication skills • Fluent English • Highly organized, proactive, and capable of working independently • Strong commercial awareness with a client-first mindset • Comfortable learning about different industries, business models, and organizational structures • Mainly PH working hours with potential overlap with US/EU timezones • Independent contractor engagement • Nice-to-have: experience in recruitment, staffing, outsourcing, or HR services • Nice-to-have: familiarity with remote hiring models and globally distributed teams • Nice-to-have: experience supporting hiring of executive assistants, developers, marketers, accountants, finance professionals, or operations specialists • Nice-to-have: experience using ATS, CRM, project management, or client success platforms

🏖️ Benefits

• Flexible working hours with overlap across international clients • Fully remote work • High degree of autonomy, trust, and ownership • Supportive, high-performing remote team • Competitive base salary plus revenue-based incentives • Work directly with businesses across multiple industries and countries • Meaningful, long-term client relationships with visible impact

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