Implementation, Customer Success Manager – AI Agents

🕒 September 17

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own the customer journey from contract signing through implementation, launch, and ongoing success. • Take new customers live by configuring workflows, call forwarding, and integrations. • Build and improve AI agent behaviors, including prompts and escalation logic. • Implement new workflows as the product evolves. • Work with systems like athenahealth and Brightree for integrations, handling authentication and debugging. • Conduct onboarding calls and regular check-ins with customers to ensure satisfaction. • Investigate and troubleshoot issues, isolating problems and fixing them when possible. • Triage engineering issues with detailed context for efficient resolution. • Protect revenue by identifying churn risks and opportunities for account expansion. • Document recurring issues and create playbooks for future reference. • Serve as the primary point of contact for customers and ensure they get maximum value from the solutions.

🎯 Requirements

• 3+ years in implementation, customer success, or a technical account management role at a B2B software company. • Proven experience managing a book of customers or implementations independently. • Hands-on experience configuring software for customers, such as CRMs or workflow automation tools. • Strong spoken and written English communication skills. • Experience with telephony, healthcare software, or APIs and integrations. • Ability to troubleshoot technical issues effectively. • Strong organizational skills to manage multiple implementations simultaneously. • Willingness to work US business hours consistently.

🏖️ Benefits

• Opportunity to work with cutting-edge AI technology in a rapidly evolving field. • Remote work environment with flexibility in your setup. • Professional development opportunities and growth within the company. • Collaborative team culture with a focus on innovation. • Access to learning resources and support for career advancement. • Engaging work that impacts real business operations.

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