Client Success and Fulfilment Coordinator

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 CA$2k - CA$2.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RunRemote

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

RunRemote is a recruitment partner that helps companies hire top-rated remote professionals from the Philippines. The firm sources, thoroughly vets, and interviews candidates to present a short list of full‑time hires who work directly for the client, promising significant cost savings (around 70%) and typically placing candidates within 3–4 weeks. RunRemote charges a one-time success fee, offers ongoing support and a 90‑day guarantee, and focuses on roles across sales & marketing, operations, finance, customer experience, HR and design.

📋 Description

• Own and coordinate the post-sale fulfilment process from the initial client briefing through to campaign completion • Join client briefing calls with the salesperson and gather all information required to deliver the campaign • Coordinate between clients, creators and internal team members throughout each stage of the campaign • Translate client requirements into clear briefs for creators • Liaise with creators on campaign requirements, creative concepts, scripts, content submissions and timelines • Manage the script approval process between creators and clients, ensuring feedback and revisions are communicated clearly and promptly • Coordinate filming schedules and ensure agreed campaign timelines and SLAs are met • Track content submissions, client approvals, edits and publishing schedules • Keep campaign trackers and internal systems up to date across multiple active campaigns • Monitor campaign progress and proactively flag anything falling behind or requiring escalation • Work closely with sales, marketing and operations to resolve blockers and keep campaigns moving • Coordinate campaign reporting and ensure reports are delivered to clients and relevant sales representatives • Identify opportunities to improve processes, workflows and communication as the business scales • Use AI tools to streamline communication, drafting, organisation and day-to-day workflows • Support occasional executive assistant tasks for the founder, including inbox management, travel coordination and monthly commission-related administration

🎯 Requirements

• At least 5 years of strong experience in client success, account coordination, project coordination, account management, executive assistance or a similar role • Experience working with creators, social media, influencer marketing, digital marketing or a creative agency is highly regarded • Experience coordinating content production, campaigns or creative projects • Proficient with social media platforms such as Facebook, Instagram, TikTok and other channels • Experience with reporting, campaign coordination or client-facing operations • Exceptional written and verbal English communication skills • Highly organised and detail-oriented, with the ability to manage multiple campaigns, deadlines, approvals, schedules and moving parts at once • Strong ownership and proactive mindset • Strong attention to detail and follow-through • Experience with Google Workspace, Slack, CRM platforms such as Vendasta, or similar tools • Experience using AI tools such as Claude or ChatGPT • Comfortable working in a fast-paced environment where priorities and requests can change quickly • Strong working knowledge of social media platforms and AI tools, with the ability to quickly learn new systems and processes • Able to work North American business hours • Experience coordinating creative projects, content production or multi-step client deliverables • Previous experience supporting a founder or executive with EA or administrative responsibilities • Experience working directly with small to medium-sized business clients • A strong interest in improving processes, workflows and systems as a business scales

🏖️ Benefits

• Great opportunities for career growth • Opportunity to work in an amazing environment • 100% remote work • Full-time direct-hire independent contractor arrangement