Customer Success Specialist – SAAS

🔥 1 hour ago

🇵🇭 Philippines – Remote

💵 NZ$1.5k - NZ$2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Respond to learner and admin queries by email and help desk • Troubleshoot platform questions involving course setup, enrolments, SCORM uploads, reporting and integrations • Identify recurring issues and suggest improvements to help content, processes or the product • Run new-customer onboarding using the company's Time to Value process • Conduct regular customer check-ins and understand customer goals and service usage • Monitor usage and health signals in HubSpot and admin dashboards • Flag at-risk accounts ahead of renewal, prepare renewal-support material and log churn reasons • Help customers gain more value from the platform from onboarding through renewal • Maintain accurate and up-to-date HubSpot CRM records • Run tailored product demos for associations and not-for-profits • Follow up with prospects, answer questions and keep deals moving • Help write blog posts, customer newsletters and social media posts • Create guides, case studies and how-to resources • Share customer wins and stories demonstrating what associations can achieve with learning • Report to the Head of Customer Success

🎯 Requirements

• Experience in a customer-facing role such as customer success, support, account management or sales, ideally at a SaaS company • Track record of working independently • Excellent written communication • Confidence running a video call or demo • Curious, problem-solving mindset • Comfort learning new software quickly • Strong organisation and follow-through across a variety of tasks • Familiarity with HubSpot (bonus) • Experience working for an international company supporting a global audience (bonus) • Experience with learning management systems, eLearning or SCORM (bonus) • Knowledge of the association, membership or not-for-profit sector (bonus) • Experience creating content for social media or email newsletters (bonus)

🏖️ Benefits

• Thorough training • Ongoing support • Full onboarding • Regular one-on-ones • Flexible overlap with New Zealand and Australian business hours • Openness to working US West Coast hours as the North America customer base grows