Global Operations Manager – BPO

Job not on LinkedIn

🔥 15 hours ago

🇬🇷 Greece – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prometeo Talent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Prometeo Talent is a talent recruitment and job-matching platform focused on Latin America and remote roles. The website lists job openings across LATAM and provides candidate and employee portals, enabling companies and jobseekers to connect and manage applications. It is presented as a careers site (built with Teamtailor) and functions as HR technology to support hiring and employer branding.

📋 Description

• Lead and coordinate operations across multiple European countries, languages, and delivery locations • Act as the main operational point of contact for international clients and senior stakeholders • Ensure achievement of KPIs, SLAs, quality, productivity, CSAT, and financial objectives • Lead operational implementations, transitions, ramp-ups, and stabilization of new services or markets • Identify performance gaps and improvement opportunities, driving corrective and continuous improvement plans • Coordinate Operations, WFM, Quality, Training, Talent, Finance, and other support teams to ensure operational alignment • Lead client performance reviews and governance meetings • Ensure consistency, scalability, and best-practice sharing across European operations

🎯 Requirements

• 7+ years of experience in Operations Management, preferably within BPO, Customer Experience, Contact Center, or outsourcing environments • Proven experience managing international or multi-country operations and multicultural teams • Strong experience in client-facing roles • Experience leading implementations, transitions, ramp-ups, or operational stabilization • Strong knowledge of BPO / Contact Center operations and performance management • Solid understanding of KPIs, SLAs, productivity, quality, CSAT, and financial performance • Advanced Excel and strong reporting skills • Fluent English (C1–C2) – mandatory • Strong stakeholder management, communication, leadership, analytical, and problem-solving skills • Additional European language(s) preferred as a nice-to-have • Experience with Power BI or other business intelligence tools • Previous experience managing large-scale, multinational customer service operations • Experience supporting technology, AI, transformation, or operational excellence initiatives • Experience driving data-driven operational improvement programs

🏖️ Benefits

• Global and multicultural environment, working with international teams and clients across different markets • Direct exposure to senior-level stakeholders and international clients • Exposure to technology, AI, transformation, and operational excellence initiatives • Flexible remote working model