Team Lead Manager

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🕒 March 19

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ProSource

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

ProSource is a business process outsourcing and distributed team provider that builds and manages remote teams—primarily staffed from the Philippines—for global clients, including Fortune 500 and large public companies. They supply teams and individual talent across technical (software, cloud, QA), non-technical (virtual assistants, sales, customer support), creative (UI/UX, graphic design, content), finance (accountants, payroll), and leadership roles, handling recruitment and ongoing team management so clients can scale operations and focus on core business functions.

📋 Description

• Team Leadership & Oversight • First point of contact for offshore team issues (sick cover, escalations, approvals). • Oversee KPI reports, customer service performance, and recommend improvement plans. • Conduct performance reviews and track development. • Act as the daily connection for the Philippines-based team to maintain culture & engagement. • HR & Operations: Handle leave requests, sick days, and schedule management. • Minimize approval bottlenecks by holding equal decision-making privileges as Brisbane CS Lead. • Provide weekly KPI and performance reports directly to the client. • Marketing & E-commerce Support: Assist with Shopify store management and marketplace operations (David Jones, The Iconic, etc.). • Support marketing campaigns with reporting, execution follow-up, and KPI alignment (not content creation).

🎯 Requirements

• Marketing Business Management Degree is preferred • Strong leadership, communication, and problem-solving skills. • Demonstrated experience managing remote teams. • Operational and e-commerce experience (Shopify preferred). • Strong Business Marketing knowledge (must understand the importance of profitability & KPI-driven campaigns).