Engagement Manager

🕒 February 25

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BioCatch

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🔐 Security

💳 Fintech

🏦 Banking

💰 $70M Secondary Market - BioCatch on 2023-11

Security • Fintech • Banking

BioCatch is a cybersecurity company specializing in behavioral biometric intelligence and fraud prevention for digital banking. It analyzes digital interactions and device telemetry at scale to detect account takeover, mule accounts, social engineering scams, and other financial crimes in real time. Its cloud-based platform synthesizes thousands of behavioral signals to deliver decisioning and investigative tools for banks and financial institutions, helping reduce fraud, lower operational costs, and improve customer experience.

📋 Description

• Manage risks to efficacy of the BioCatch solution for our most strategic customers • Function as a single point of contact for general consulting, incident reporting, and escalation for our most valuable customers • Manage project coordination and provide strategic oversight for project team • Develop, and update project plans for technology delivery • Track milestones and deliverables • Communicate customer expectations to the Solution Delivery team • Lead the project team through any customer issues • Schedule and facilitate regular meetings with customers • Advocate on behalf of your customers with BioCatch internal staff • Lead & present Quarterly Business Reviews to customer business owners

🎯 Requirements

• 5 years of post-sales consulting experience in the anti-money laundering, fraud or financial crime space • Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems • Exceptionally strong verbal and written communication skills • History of working with highly technical internal and external teams • Expert-level consultative skills • Advanced organizational and project management skills • Strong time management skills • Demonstrates the ability to work well under pressure

🏖️ Benefits

• Work across multiple industries • Partner with Threat Analysts and Solutions Engineers to present consultative solutions • Collaborate with Account Managers to identify new opportunities