Claims Contact Center Associate – 3pm-11pm

🔥 0 minutes ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prudential Financial

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

💸 Finance

🛡️ Insurance

🏠 Real Estate

Finance • Insurance • Real Estate

Prudential Financial is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. With a heritage in life insurance and asset management, the company helps individual and institutional customers grow and protect their wealth. Prudential offers a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

📋 Description

• Handle inbound claims-related calls for ILI and Annuities, providing accurate, timely, and compassionate customer service • Support policyholders, beneficiaries, insureds, financial professionals, field partners, and internal associates throughout the claims journey • Explain claim processes, documentation requirements, claim status, expected next steps, and applicable procedures in clear, customer-friendly language • Research and resolve inquiries using multiple systems, contract information, claim records, procedures, and supporting documentation • Navigate between ILI and Annuities products and processes while maintaining accuracy and service quality • Document customer interactions and actions thoroughly and accurately in designated systems • Complete applicable service requests, referrals, and routine transactions within established authority and procedures • Identify missing information, discrepancies, or situations requiring additional research and coordinate with appropriate claims or business partners • Recognize complex, sensitive, or higher-risk situations and escalate them appropriately • Protect confidential customer, beneficiary, and financial information by following privacy, authentication, and information-security requirements • Demonstrate empathy and professionalism when assisting beneficiaries and customers experiencing difficult circumstances • Maintain current knowledge of products, claims procedures, systems, regulatory requirements, and operational changes through training and ongoing development • Contribute to a collaborative contact center environment by sharing knowledge, identifying recurring customer issues, and supporting continuous improvement of the claims experience

🎯 Requirements

• Customer service experience, preferably within a contact center, financial services, insurance, claims, or similarly regulated environment • Strong verbal and written communication skills, including the ability to explain complex information in straightforward language • Strong research, problem-solving, and critical-thinking skills • Ability to navigate multiple systems and information sources while actively assisting customers • Demonstrated attention to detail and commitment to accurate documentation • Ability to handle confidential and sensitive information appropriately • Ability to remain composed, empathetic, and professional during emotionally sensitive or complex customer interactions • Ability and willingness to learn and support multiple products and claims processes • Satisfactory references required for any offer of employment • Successful background checks required for candidates offered a position within PGIM Ireland

🏖️ Benefits

• Health insurance through Laya and BUPA covering eligible employees’ day-to-day medical and hospital expenses • Annual Leave of 23 days at full pay • Pension Scheme with employee contributions up to 8% of salary and PGIM Ireland matching contributions up to 8% of salary • Voluntary pension contributions • Annual Bonus Programme (subject to eligibility) • Shop LK Vouchers / CleverCards, paid tax free (subject to eligibility) • Life Assurance fully paid by PGIM Ireland, with coverage from the start date and beneficiaries receiving a lump sum of four times an employee’s salary • Education Assistance Programme reimbursing eligible employees for furthering their education

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