Puzzle
51 - 200 employees
Founded 2021
đŻ Recruiter
đ¤ B2B
Recruitment ⢠B2B
Puzzle is a staffing and recruiting firm that connects businesses with top Latin American technology talent. They specialize in engineering staff augmentation and building dedicated engineering teamsâproviding developers, product managers, QA, and other technical roles to help companies scale. Puzzle focuses on nearshore, technical staffing for organizations seeking skilled IT and engineering professionals.
Help Desk, Advanced Setup Team Specialist
Job not on LinkedIn
đĽ 18 minutes ago
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Puzzle
51 - 200 employees
Founded 2021
đŻ Recruiter
đ¤ B2B
Recruitment ⢠B2B
Puzzle is a staffing and recruiting firm that connects businesses with top Latin American technology talent. They specialize in engineering staff augmentation and building dedicated engineering teamsâproviding developers, product managers, QA, and other technical roles to help companies scale. Puzzle focuses on nearshore, technical staffing for organizations seeking skilled IT and engineering professionals.
đ Description
⢠Handling incoming customer support requests ⢠Resolving common questions and issues quickly and accurately ⢠Working within our existing support tools and processes ⢠Clearly documenting what happened and what was done ⢠Knowing when to escalate and handing off with full context ⢠Assessing urgency, identifying issue type, resolving what you can, and escalating cleanly when needed while maintaining ownership through resolution ⢠Copying and configuring templates across the platform ⢠Replicating automations, workflows, and standardized setups ⢠Supporting onboarding and expansion for new and existing customers ⢠Ensuring consistency and accuracy across live customer systems
đŻ Requirements
⢠Strong problem-solving and technical aptitude ⢠Comfort working in CRMs, dashboards, and workflow-based systems ⢠Clear, professional communication skills ⢠Organized, detail-oriented, and dependable ⢠Ownership mindset, you see things through ⢠Auto body or collision repair experience (Nice to Have, Not Required) ⢠SaaS, CRM, or help desk experience (Nice to Have, Not Required) ⢠Familiarity with automation, AI tools, or phone/text platforms (Nice to Have, Not Required)
đď¸ Benefits
⢠Competitive Salary: Earn a USD salary that matches your skills and experience. ⢠Paid Time Off: We value work-life balance, offering PTO so you can recharge. ⢠Health Insurance Subsidy: Your health matters, and we help with a subsidy to cover your care. ⢠Salary Reviews every year! ⢠Paid Training and Certifications
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