Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 Germany, Spain – Remote

🇩🇪 Germany – Remote 🇪🇸 Spain – Remote

💵 €36.5k - €73k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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PVcase

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

Energy • SaaS • Enterprise

PVcase is a company that specializes in software solutions for the solar energy industry. They offer a range of tools and services aimed at streamlining the design, planning, and optimization of solar photovoltaic (PV) systems for both utility-scale and commercial applications. PVcase provides products that enable solar engineers and developers to efficiently carry out tasks such as site selection, energy modeling, and designing rooftop solar systems. Their software, which integrates with platforms like AutoCAD, helps in reducing the time required for solar project development while ensuring precision and efficiency. PVcase is trusted by industry leaders for its innovative approaches to solar project design.

📋 Description

• Nurture customers from onboarding through renewal • Report to the Head of Customer Success Management (EMEA) • Manage a book of High & Medium touch customers based in Europe • Drive engagement throughout all stages of the customer journey • Drive healthy adoption, net retention, and churn targets • Conduct QBRs and EBRs to understand customer business and strategic goals and demonstrate product ROI • Engage with executive sponsors and decision-makers within customer organizations • Own the value proposition for the PVcase multi-product suite and apply it to customer needs globally • Collaborate with Sales, Product, and Marketing to drive a seamless customer journey • Act as a customer liaison within the organization and advocate to senior leadership • Contribute to process development and organizational growth projects • Occasionally visit customers in person

🎯 Requirements

• Minimum two years Customer Success experience • Fluent in English and German; additional languages are a plus • Renewable Energy industry experience or related-field experience is a strong plus • Demonstrated experience developing and fostering relationships at all levels within customer organizations • Strong communication skills • Accurate forecasting skills and understanding of the customer base • Conflict-resolution skills and ability to prioritize work against customer goals • Understanding of customer metrics and ability to analyze data to drive insights • Proficient in customer relationship management (CRM) software and other relevant tools • Experience with Salesforce and/or Gainsight is a plus • Outstanding written and verbal communication skills • Experience working in a remote environment and availability during standard customer working hours • Startup / Scale-up experience preferred • Comfort in fast-evolving environments and desire to contribute to continuous improvement • Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position

🏖️ Benefits

• Flex benefit package, customizing perks to match your unique style • Unlimited remote work or office access in Vilnius, Kaunas, or Barcelona • Flexible working hours • Half-day Summer Fridays • Full training and onboarding program • International training programs • Considerable & steadily increasing salary • Frequent in-office and after-hours activities with team members • Internal transparency with company results and salary system • Additional paid vacation days, including birthdays, volunteering, and other occasions