Field Service Engineer

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🕒 January 22

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QED Technologies International LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

🚀 Aerospace

🤝 B2B

🔧 Hardware

Aerospace • B2B • Hardware

QED Technologies International LLC is a developer and manufacturer of advanced precision optics manufacturing solutions, specializing in magnetorheological finishing (MRF) polishing, high-accuracy metrology (SSI and NMF systems), and integrated control software (QED. NET). The company also provides custom optics fabrication and end-to-end services for large, complex, and high-precision optical components used by aerospace, defense, semiconductor, and research organizations. QED positions itself as a B2B technology and hardware provider offering machines, metrology instruments, materials (MR fluids), and engineering support to solve demanding optics manufacturing challenges.

📋 Description

• Plans and performs activities concerned with installing, training, operation and maintaining CNC equipment. • Acts as an interface with QED customers to include providing remote support, on-site support, and provides training to our customers. • Installs new equipment at customer's facility to ensure full functionality according to defined specifications. • Installs software and hardware upgrades at customer’s facility. • Provides post-service/install trip reports to QED. • Provides remote and on-site technical assistance to help troubleshoot, diagnose, and repair equipment, including international and after hours support on occasion. • Conducts training on the safe operation of the equipment and demonstrates skills to customers. • Root cause analysis to determine source of problem, and recommends repair, replacement, or other corrective action. • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. • Effectively communicates with customers regarding machine performance and problem resolution. • Perform process qualification routines including standard performance tests and preventative maintenance visits.

🎯 Requirements

• Three to five years of experience as a Service Engineer or in optical, photonics, or laser manufacturing environments including CNC grinding, polishing, MRF, edging, and multi-axis precision lens processes OR a Bachelor’s degree (B.S.) in Electrical Engineering, Engineering Technology or a related field. • Knowledge of Machine control software; CNC control software; MS Office (Excel, PowerPoint, Word). • Mastery of both oral and written Japanese and English is essential. Any other languages are a plus. • Excellent written & oral communication skills are required. • High level of professionalism. • Ability to work independently. • Experience in the Optics field a plus (not required).

🏖️ Benefits

• Travel – Approximately 50% travel, domestically and/or internationally is currently required to perform the essential function of this position as travel restrictions allow.