Qualfon
10,000+ employees
Founded 1995
🤝 B2B
🛍️ eCommerce
📡 Telecommunications
B2B • eCommerce • Telecommunications
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
Senior Specialist, Workforce Management – Scheduler
🔥 0 minutes ago
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Qualfon
10,000+ employees
Founded 1995
🤝 B2B
🛍️ eCommerce
📡 Telecommunications
B2B • eCommerce • Telecommunications
Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.
📋 Description
• Schedule Generation and staffing analysis • Facilitates Staffing Calls • Schedule Management • Workforce Scheduling Tool Utilization and Maintenance • Trend Analysis • Manage Agent Leaves • Avaya Skill Set Audit
🎯 Requirements
• Bachelor's Degree in Business Administration, Accounting, Finance, or Math or relevant work experience, (2-4 years) considered an acceptable substitute for the education requirement. • Experience working with different Scheduling software (Eg. Verint, eWFM, IEX, Genesys)
🏖️ Benefits
• flexible work arrangements
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