Mid-Level Customer Success Analyst – B2B SaaS

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualifica Cursos e MBA Online

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Qualifica Cursos e MBA Online is a mobile-first e-learning platform that offers a large catalog of online courses and MBAs across topics like management, technology, health, languages, marketing and personal development. The service provides interactive, multimedia lessons, gamified learning features, certificates recognized by Brazil's MEC, corporate plans and a student benefits program, and is available via app and web for individual learners and organizations.

📋 Description

• Lead onboarding for new customers, including implementation, configuration, initial access, and training teams on Connect and the contracted services • Build and track customer-specific action plans with clear owners and deadlines • Serve as the primary point of contact for the account • Lead regular business reviews and strategy reviews • Respond to customers’ day-to-day requests • Monitor portfolio health in the CRM and platform usage reports • Track adoption, engagement, and risk signals • Take proactive action to prevent cancellations • Identify expansion opportunities, such as additional licenses, plan upgrades, or new services • Share customer feedback with the product, sales, and support teams

🎯 Requirements

• Experience in Customer Success, account management, customer service, or B2B sales • Experience in SaaS, technology, education/online learning, telecommunications, ISP, or internet service provider environments is a strong plus but not required • Clear written and verbal communication skills • Comfortable working with numbers and analyzing usage reports • Knowledge of Google Sheets • Experience with CRM systems, especially HubSpot • Ability to listen effectively and navigate difficult conversations • Currently pursuing or completed a bachelor’s degree in any field • Knowledge of customer onboarding, ongoing engagement, and retention processes • Previous proven experience in B2B Customer Success is preferred • Availability to work under a CLT employment arrangement

🏖️ Benefits

• Medical and dental insurance • Meal and food allowances • Home office allowance • Career and salary plan • SESC benefits • Employee ownership plan • Career development plan • Profit-sharing bonus • Flexible working hours • TotalPass