Customer Success Manager

🔥 4 minutes ago

🌐 Taiwan, Hong Kong – Remote

🇹🇼 Taiwan – Remote 🇭🇰 Hong Kong – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualifyze

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Qualifyze is a company providing an end-to-end audit management platform and the world's largest quality audit library. Specializing in global supply chain transparency and collaboration, Qualifyze offers a comprehensive supplier directory and intelligence solutions, serving as a hub for audit planning and regulatory compliance. With over 250 global audit professionals, the company delivers swift reports and supplier risk management insights, leveraging a vast compliance data set. Qualifyze is committed to enhancing supplier reliability and ensuring compliance with various international standards, catering to industries like pharmaceuticals.

📋 Description

• Build and maintain strong relationships with pharmaceutical clients post-sale • Guide customers through the audit journey, ensuring smooth coordination and high satisfaction • Conduct regular check-ins and act as the first point of contact for operational and support matters • Support onboarding, adoption, and ongoing engagement across a high volume of accounts • Drive success metrics including credit consumption, CSAT, NPS, retention, and renewals • Collaborate with Account Managers on strategic growth opportunities • Maintain accurate CRM records in HubSpot, ensuring smooth handovers and visibility across teams • Share customer feedback and data insights to improve products and services • Manage a portfolio of accounts across the APAC market throughout the customer lifecycle

🎯 Requirements

• Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar) • Excellent communication and interpersonal skills in English and Chinese • Any additional languages are a plus • Strong organizational skills and attention to detail • Proactive and solution-oriented mindset • Ability to work independently and as part of a team • Comfortable in a dynamic, fast-paced, and changing environment • Previous experience in a startup or scale-up is a strong plus • Interest in the pharma or life sciences industry • Experience working with CRM tools; HubSpot preferred • Citizenship or a work permit for the country applied for

🏖️ Benefits

• Flexible schedules throughout the year • Option to work from abroad for up to 45 days per year • All necessary work equipment (laptop, headphones, etc.) • Annual in-person all-company event and celebration in Europe • Individual coaching and mentoring on your development roadmap within Qualifyze