Solutions Engineer, Italian Speaking

🕒 February 19

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Quantum Metric

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

☁️ SaaS

🏢 Enterprise

💰 $200M Series B on 2021-01

SaaS • Analytics • Enterprise

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

📋 Description

• Responsible for providing world class pre-sales technical support to the sales team. • Working directly with customers as the subject matter expert on customer experience management and QM. • Delivering product demonstrations that directly address customer pain and emphasize QM’s industry leading CXM solutions. • Leading proof of concepts during the sales cycle, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment.

🎯 Requirements

• Fluency in English and Italian with the ability to effectively support and communicate with customers in both. • Ability to work in a fast-paced, continually evolving environment • Fundamental knowledge of analytical tools such as Adobe, Google, etc. • 3-5+ years of experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc. • Knowledge of website frameworks, components and concepts • Excellent communication and presentation skills • Passionate about technical sales and working with customers • Ambitious and self-motivated with a high emotional IQ, as this role is largely remote • Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently • Highly coachable with a strong desire to improve and grow as a professional • History of working at start-ups is a plus • Experience working remotely is a plus • Experience/understanding of native/hybrid mobile apps is a plus • Experience with other CXM vendors is a plus • Up to 25% travel

🏖️ Benefits

• One time Home-Office Stipend - upon hire • Monthly Business Expense Stipend • Stock Options • Employee Lead Referral Program • Internal Lead Referral Program • Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement) • Flexible Schedules • Work From Home • MacBook and awesome swag delivered to your door • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) • QM-funded Restaurant Vouchers • Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care • Encouraging and collaborative culture