Senior Customer Success Manager, Strategic

🕒 September 29

🇮🇪 Ireland – Remote

💵 €62.6k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 28 days.

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Quest Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • Data Management • SaaS

Quest Software is a technology company that specializes in developing and managing software solutions for IT operations, data management, and cybersecurity. They provide a range of products aimed at helping organizations modernize their IT infrastructure, secure their data, and ensure seamless operations whether in the cloud or on-premises. Quest's offerings include endpoint management, identity protection, disaster recovery, and database management tools, empowering businesses to enhance their IT resilience and optimize data utilization in an increasingly digital world.

📋 Description

• Build trusted relationships with key customer stakeholders and serve as their primary point of contact for success and adoption initiatives • Develop and maintain Success Plans aligned to customer goals, business outcomes, and value milestones • Drive product adoption and value realization through proactive engagement and regular business reviews • Monitor customer health, identify risks and opportunities, and coordinate internal resources to ensure successful outcomes • Partner with Sales, Renewals, Support, Product, and Professional Services teams to deliver a seamless customer experience • Support retention and renewal efforts while helping identify opportunities for cross-sell and upsell conversations • Advocate for customer needs and provide feedback to internal teams to improve customer experience and business outcomes

🎯 Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Sales Engineering, or a similar customer-facing role • Experience managing enterprise customers in software, SaaS, cybersecurity, data management, or related technology environments • Ability to build relationships with business and technical stakeholders, including executive-level contacts • Strong communication and presentation skills, with the ability to translate technical capabilities into business value • Experience developing customer success plans and driving adoption, retention, and customer satisfaction • Excellent organizational and project management skills, with the ability to manage multiple priorities • Experience managing customer escalations and coordinating cross-functional teams • Fluent in English and German • Nice to have: experience supporting digital transformation or migration initiatives, including transitions from on-premises to SaaS solutions • Nice to have: Customer Success experience within a B2B software organization • Nice to have: familiarity with Gainsight, Totango, and Salesforce • Nice to have: experience using AI tools to improve productivity and customer engagement

🏖️ Benefits

• Commission plan eligibility • Benefits offered on a country-by-country basis • Equal employment opportunity and a work environment free of discrimination and harassment

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