Quo
51 - 200 employees
☁️ SaaS
🔥 Funding within the last year
💰 $500k Equity Only on 2025-11
SaaS
Quo is a company that uses the branded short domain try. quo. com, which is configured for link redirection. Public information provided is minimal; the presence of a "try" subdomain and active link redirects suggests Quo operates a web-based product or trial flow and uses branded short links for onboarding, marketing, or distribution of its online service.
Technical Support Representative
🔥 1 hour ago
Where this job comes from
Posted on Quo's careers page, not through a job board
First seen by Remote Rocketship 1 hour ago
Quo
51 - 200 employees
☁️ SaaS
🔥 Funding within the last year
💰 $500k Equity Only on 2025-11
SaaS
Quo is a company that uses the branded short domain try. quo. com, which is configured for link redirection. Public information provided is minimal; the presence of a "try" subdomain and active link redirects suggests Quo operates a web-based product or trial flow and uses branded short links for onboarding, marketing, or distribution of its online service.
📋 Description
• Troubleshoot complex customer issues across Quo's web, desktop, and mobile experiences, including calling, messaging, account configuration, integrations, and connected systems • Investigate API and integration issues involving REST APIs, authentication, request and response payloads, HTTP status codes, permissions, configuration, and data syncing • Troubleshoot webhooks and event-driven workflows by validating configuration, reviewing event payloads and delivery behavior, and isolating failures between systems • Diagnose issues across customer environments, including Quo configuration, third-party applications, devices, browsers, networks, and carrier or telephony behavior • Gather logs, timestamps, request details, account configuration, reproduction steps, and other diagnostic information • Test hypotheses systematically and explain problems and resolutions to customers with different levels of technical experience • Escalate issues to Engineering with concise, reproducible reports including impact, evidence, troubleshooting completed, and expected versus actual behavior • Partner with Engineering, Product, and CX Operations to identify recurring defects, confusing product behavior, integration gaps, and customer experience improvements • Identify patterns across support cases and improve troubleshooting guides, documentation, workflows, and tooling • Maintain ownership of customer issues through resolution across multiple teams or points of contact • Support customers through email, live chat, phone, and text
🎯 Requirements
• 1 to 3 years of experience in technical support, SaaS support, implementation support, or another customer-facing technical role • Comfortable troubleshooting problems involving multiple applications or services • Understanding of REST APIs, HTTP methods and status codes, authentication, endpoints, parameters, and JSON requests and responses • Understanding of SaaS integrations, webhooks, permissions, field or contact syncing, and event-driven workflows • Ability to troubleshoot CRM or automation platforms; experience with HubSpot, Salesforce, Zapier, or similar tools is a plus • Ability to turn unclear reports into testable problems, gather evidence, isolate variables, and identify likely causes • Ability to explain technical concepts clearly to customers and connect events to engineering language • Comfortable using documentation, internal tools, logs, testing environments, and teammates to find answers • Ability to determine when to investigate further, escalate, and provide necessary information to another team • Customer empathy and ability to communicate impact and progress clearly • Adaptability in a fast-moving environment • Flexible schedule and openness to working weekends depending on team needs • Experience with API testing tools such as Postman is helpful • Experience reading and interpreting JSON, APIs, webhooks, or event-driven integrations is helpful • Experience with CRM integrations, particularly HubSpot, Salesforce, and Jobber, is helpful • Experience with VoIP, telecommunications, or network troubleshooting is helpful • Experience with log investigation, bug reproduction, technical documentation, or Engineering escalations is helpful
🏖️ Benefits
• Remote-first company • Flexible time zone within North America • Opportunity to work remotely • Trust, autonomy, and action culture • Growth opportunities • Inclusive and diverse work environment
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