Network Engineer I

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🛜 Network Engineer / Network Administrator

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rackspace Technology

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.

📋 Description

• Provide exceptional customer support via the ticketing system and phone • Monitor the Rackspace network from top of rack to edge using various tools • Detect network events in a timely manner • Troubleshoot and resolve latency, packet loss, poor performance, DDoS attacks, hardware and software failures, configuration inconsistencies, and connectivity issues • Document planned and unplanned network events in tracking and turnover systems • Take ownership of customer requests and issues through resolution • Escalate support requests to next-level engineers and communicate with Incident Management • Escalate issues to vendors and follow up to ensure resolution • Conduct maintenance to ensure standardization and uptime • Adhere to Change Management and Maintenance policies and processes • Participate in and provide input to Root Cause Analysis • Review, provide input, and sign off on defined policy and process standards • Engage directly with external customers through public ticket comments and phone conversations • Hand off unresolved issues and documentation to the oncoming shift

🎯 Requirements

• A minimum of 18 months of recent networking experience in a command-line oriented environment • CCNA-level aptitude • A minimum of 12 months of experience in a customer service role • Excellent written and verbal communication skills • Critical thinking skills and the ability to provide solutions with precision during high-pressure situations • Schedule flexibility to include working a weekend day regularly and holidays as required by the business • Introductory to intermediate aptitude with supported network platforms, including Cisco, Nexus, and Arista platforms • Introductory to intermediate aptitude with Layer 2 and 3 protocols and features, including STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, and DWDM • Aptitude with monitoring systems including Arbor, Zenoss, Syslog, SolarWinds, and WhatsUp Gold • Ability to handle multiple tasks and prioritize work under pressure • Detail-oriented documentation and ownership of customer issues through resolution • Sound problem-solving skills and willingness to take on responsibility • Passion for technology and desire to expand technical knowledge

🏖️ Benefits

• Equal employment opportunity without regard to legally protected characteristics • Disability or special-needs accommodation available upon request