Clinical Success Manager

🔥 12 hours ago

🌐 Italy, Germany, +3 more countries – Remote

🇮🇹 Italy – Remote 🇩🇪 Germany – Remote 🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote 🇧🇪 Belgium – Remote

💵 €60k - €120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Radformation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Seed Round on 2019-10

Healthcare • Consulting • Healthcare Insurance

Radformation is a company that specializes in intelligent automation for cancer care, offering software that enables cancer clinics to enhance their efficiency and accuracy. They provide a range of products such as AutoContour for automated AI contouring and EZFluence for 3D planning, as well as tools for plan evaluation, independent calculations, and machine quality assurance. Radformation aims to streamline clinical workflow from planning and documentation to treatment evaluations and billing, thus improving plan quality, safety, and efficiency in cancer treatment. Their solutions are designed to integrate seamlessly with existing technology, helping clinics improve their patient care.

📋 Description

• Demo, install, and train clinics on Radformation’s suite of automation tools • Work with clinics to understand their issues and provide solutions independently and/or with the programming team • Work with the EMEA sales team to demonstrate software to prospective customers and train newly installed clinics • Proactively check in with current customers to hear feedback and share new features • Host webinars to answer clinics’ questions and highlight features • Develop training materials for clinics • Collaborate with clinics on research projects and recruit reference sites with the EMEA sales team • Attend congresses and on-site meetings to demonstrate the software and meet clinicians • Mentor clinics in establishing efficient workflows and improving clinical safety • Develop relationships with clinics and incorporate feedback into product development

🎯 Requirements

• Minimum 2 years experience of clinical treatment planning • Strong critical thinking skills • Exceptional presentation skills • Positive attitude and a passion for excellence in patient care • Fluent in English, both written and spoken • Fluent in Italian and/or German, both written and spoken • Master of treatment planning and radiation oncology clinical workflow • Strong organizational skills and ability to work independently • Excellent communication skills, both written and oral • Up to 15% travel • Preferred: 5 years experience of clinical treatment planning • Preferred: Teaching experience in treatment planning • Preferred: Customer success experience • Preferred: Fluent in French or Spanish

🏖️ Benefits

• Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected • Health coverage starting on day one • Short-term and long-term disability and supplementary life insurance • 401(k) with employer match vested immediately • Annual reimbursement for professional memberships • Conference attendance and continued learning opportunities • Self-managed PTO and 10 paid holidays • Monthly internet stipend • Company-issued laptop and one-time home office setup stipend • Fully remote work environment with virtual events and yearly retreats • Locally compliant, competitive benefits for global teammates through EOR partners