Front Desk Agent, Chinese Language Speaker

🔥 1 hour ago

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Front Desk

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Radisson Hotel Group

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Radisson Hotel Group is an international hotel group operating in EMEA and APAC with over 1,320 hotels in operation and under development across more than 95 countries. The company is rapidly expanding its portfolio under a promise that 'Every Moment Matters' and with a service ethos known as 'Yes I Can! '. Their diverse brand portfolio includes Radisson Collection, Radisson Blu, Radisson RED, and more, all unified under Radisson Hotels. Additionally, their loyalty program, Radisson Rewards, offers members exceptional benefits while promoting sustainable travel initiatives, including 100% carbon neutral meetings. Radisson Hotel Group is committed to caring for people, communities, and the planet, aiming for net zero emissions by 2050.

📋 Description

• Manage the front office team and lead by example • Ensure all aspects of the guest journey and experience are delivered to the highest level • Handle check-in and check-out experiences • Manage front office budgets and inventory • Proactively ensure guest satisfaction and smooth operation of the front office department • Handle guest complaints professionally • Schedule staff and manage workflow • Oversee staff training and development • Manage reservation operations and guest billing

🎯 Requirements

• Saudi Nationals Only, as per local regulations • Proven ability to drive guest satisfaction and handle complaints professionally • Clear and effective verbal and written communication skills • Experience managing and motivating a front desk team • Ability to manage multiple tasks and prioritize work in a fast-paced environment • Front desk problem-solving skills • Effective staff scheduling and workflow management • Experience overseeing team training and development • Solid understanding of check-in/check-out procedures, reservation management, and guest billing • Flexibility to handle unexpected situations and changing priorities • Chinese language speaker

🏖️ Benefits

• Career development, learning, and growth opportunities • Inclusive and supportive workplace • Employee Resource Groups and inclusion initiatives • Exclusive global hotel rates for employees and loved ones • Local perks and rewards tailored to the country • Application process adjustments available upon request

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